Pickett Maria

• Advised family members on how best to support their loved ones during difficult times.
• Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
• Completed detailed documentation of sessions, patient notes and recommendations.
• Coordinated resources to support clients and help each achieve targets.
• Coordinated with healthcare providers, law enforcement, and other agencies to ensure comprehensive support for clients.
• Developed and implemented personalized crisis intervention plans, tailored to each client's specific needs.

Intensive Case Manager (ICM)

• Assisted clients in identifying resources to meet their physical, emotional, and financial needs.
• Communicated regularly with primary care physicians regarding changes in patient status.
• Collaborated with other healthcare professionals to ensure comprehensive care for patients.
• Coordinated referrals to other community-based programs such as housing or employment services.
• Conducted home visits to evaluate living conditions and assess the safety of the environment.
• Developed and implemented individualized treatment plans for clients with mental health issues.
• Developed individualized service plans for clients, including goals and objectives tailored to their needs.
• Provided intensive case management services to individuals with severe mental health and substance abuse issues.
• Conducted assessments of client's needs, strengths, and challenges in order to develop an appropriate care plan.

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Maintained clean and well-organized environment for client happiness and safety.
• Documented current patient information to update vital signs, behaviors and eating habits.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Followed care plan and directions to administer medications.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
• Offered counseling and stabilization support to reintroduce calm in crisis situations.
• Helped callers and texters to the hotline by providing individualized and caring support.
• Helped clients deal with substance abuse, mental illness and other concerns by provided referral resources
• Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
• Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
• Responded to crisis situations via phone with those who suffered with severe mental health and behavioral issues

• Fielded incoming crisis calls, answered questions and transferred calls internally and externally
• Evaluated and addressed individual client needs and concerns.
• Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
• Acted as role model for clients by exhibiting positive behaviors.
• Used active listening skills and supportive diction to cultivate client rapport and open communication.
• Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
• Assisted homeless clients with procuring mental health support and other various community resources.
• Maintained and developed community relationships to support various client referrals.
• Assisted and advocated for clients obtaining financial resources and government entitlements.
• Greeted visitors to log persons in and out of facility, assign security badges

Relocated to Nashville TN

• Collaborated to set goals and outline steps to achieve objectives.
• Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
• Referred individuals to outside resources and services for additional support.
• Coordinated resources to support clients and help each achieve targets.
• Completed detailed documentation of sessions, patient notes and recommendations.
• Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
• Ran monthly CFT meetings

• Followed care plan and directions to administer medications.
• Tracked and reported clients' progress based on observations and conversations.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Monitored health and well-being of each client, including any significant health changes.

• Promoted patient comfort by quickly responding to calls and handling diverse needs.
• Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
• Coordinated care with physicians and other healthcare professionals.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Advocated for clients by obtaining information regarding treatment options and clinical status.
• Coordinated support services and optimized communication between healthcare workers and patients.