Pierce Cady
Summary
Having worked professionally as a successful actor, dancer and model for over a decade, it allowed me to travel the world and not only develop good communication skills, but also the ability to adapt to constantly changing situations.
In addition to my entertainment experience, I have many years of customer service, working in retail, at hi-end events and product launches. I also have several years of experience in serving, hosting, bar-backing and some bar tending. Most recently, I have acquired a year of Concierge experience.
I am enthusiastic, flexible, punctual, a quick learner and pride myself in giving great customer service.
Overview
13
13
years of professional experience
Work History
Front Desk Concierge
H Hotel
09.2024 - 12.2024
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for guests.
- Created welcoming and comfortable environment for guests.
- Assisted with luggage handling, valet services and concierge services.
- Handled customer complaints to satisfy and retain guests.
- Did walk-throughs of the hotel to ensure that the standards of the hotel were kept up to par.
Concierge Agent
Stratton Amenities
03.2024 - 09.2024
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other building departments to ensure smooth operations and consistent communication regarding tenant requests.
- Addressed tenant concerns promptly, resulting in increased customer satisfaction ratings.
- Maintained comprehensive records of tenant preferences, ensuring personalized service and recognition.
- Managed package deliveries and mail distribution for both tenants and staff members.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted tenants upon arrival and offered help with their luggage, holding the door open and helping with anything else needed from me to cultivate quality building experiences.
Host
BreakRoom 86
10.2021 - 01.2023
- Monitored and maintained clientele seating area.
- Took reservations and dealt with scheduling demands to avoid overbooking.
- Managed cash registers and credit card machines to cash out customers.
- Hosting duties, including answering any customer questions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Gave assistance to security when needed.
Bartender
NYMF
05.2019 - 09.2019
- Organized bar inventory, restocking and storage procedures.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Set up bar for operation, including cash register checks
Caterering Services
Radikel Events
02.2016 - 05.2017
Barback / Waiter
Reunion Bar
06.2012 - 08.2012
Education
Manhattan Theatre Lab High School
New York, NY2010
Skills
- Sales
- Cash Register
- Good Interpersonal skills
- Computer Proficient
- POS Systems Knowledge
- Professional Telephone Manner
- Customer Care and Interaction
- Table Serving and Etiquette
- Quick at Learning New Systems
- Team Player
- Attention to Detail
- Multitasking
- Time Management
References
Reference Available Upon Request
Timeline
Front Desk Concierge
H Hotel
09.2024 - 12.2024
Concierge Agent
Stratton Amenities
03.2024 - 09.2024
Host
BreakRoom 86
10.2021 - 01.2023
Bartender
NYMF
05.2019 - 09.2019
Caterering Services
Radikel Events
02.2016 - 05.2017
Barback / Waiter
Reunion Bar
06.2012 - 08.2012
Manhattan Theatre Lab High School
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