Pierce Flanders
Asheville,NC
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy gym setting.
Overview
6
6
years of professional experience
Work History
Front Desk Assistant
Golds Gym
03.2024 - Current
- Sign up new members, offer assistance, answer questions to build rapport and retention while they sign up for membership.
- Build relationships with every member. I know most members personally. I'm an extrovert, so I naturally get to know most members by seeing them everyday and have grown close to many.
- Answered customer telephone calls promptly and appropriately handled needs.
- Handle payment and bill processing
- Surpass the goal of $400 dollars in supplement sales almost every month to qualify for commission
- Close the gym most nights every week. Am the only employee there handling the entire gym from 6-11. Make sure everything is put back and it is ready to go the following morning.
Country Club Assistant
Woodlands Club
11.2020 - 01.2024
- Welcomed, greeted and interacted with members and guests.
- Conducted daily equipment tasks and maintenance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Beach Runner
IOP BC Company
06.2020 - 11.2020
- Worked double shifts daily, transporting, lifting and setting up heavy equipment.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Crew Member
Trader Joe's
11.2018 - 05.2020
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Server
Hanks Seafood, RiverCity Cafe, NICO, Miyo's
Various - Dates
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Coastal Carolina University
Conway, SCSpring Valley High School
Columbia, SCSkills
- High energy personality who enjoys meeting people
- Building Customer Trust and Loyalty
- Multitasker
- Awareness of other's needs
- Customer relationship manager
- Inbound Call Management
- Scheduling
- Customer Service
- Excellent Communication
- Problem-solving skills
- Conflict Management
- Membership Processing
Timeline
Front Desk Assistant
Golds Gym
03.2024 - Current
Country Club Assistant
Woodlands Club
11.2020 - 01.2024
Beach Runner
IOP BC Company
06.2020 - 11.2020
Crew Member
Trader Joe's
11.2018 - 05.2020
Server
Hanks Seafood, RiverCity Cafe, NICO, Miyo's
Various - Dates
Coastal Carolina University
Spring Valley High School
Similar Profiles
Jared G. WhitleyJared G. Whitley
Front Desk Associate at Golds Gym & Onelife GymFront Desk Associate at Golds Gym & Onelife Gym
Jerry GuerraJerry Guerra
Personal Trainer at Golds Gym ~Personal Trainer at Golds Gym ~
Abdulmatin RahimiAbdulmatin Rahimi
Salesperson at Golds gymSalesperson at Golds gym