Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pierce Ford

Summary

Highly motivated Administrative Specialist with 5+ years of office management experience now seeking to transition into an education support role. Successfully provided effective support to senior staff by managing complex schedules, handling confidential records, and improving office efficiency. Seeking a Paraprofessional position to apply exceptional organization, communication, and technical skills to contribute to student success.

Overview

10
10
years of professional experience

Work History

Senior Sales Associate

GameStop
08.2022 - 08.2023
    • Answered technical questions about devices and gaming, enhancing customer satisfaction.
    • Assisted customers in making purchase decisions, contributing to a 10% increase in sales.
    • Managed returns and trades efficiently, maintaining high customer service standards.
    • Organized store layout and displays to improve shopping experience and sales flow.

Administrative Assistant II

Mercy
07.2021 - 07.2022
    • Conducted accurate data entry, ensuring patient information was up-to-date.
    • Scheduled inpatient appointments, improving patient care coordination.
    • Maintained comprehensive office records, enhancing office efficiency by 20%.
    • Acted as Quality Insurance POC, ensuring compliance with healthcare standards.

Security

Shooters Bar and BBQ
04.2021 - 07.2021
    • Provided security and checked IDs, ensuring a safe environment for patrons.
    • Maintained restaurant cleanliness, enhancing customer experience.
    • Managed inventory, ensuring stock levels were adequate and reducing waste by 15%.

Administrative Specialist

United States Air Force, USAF
12.2013 - 08.2017
  • Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
  • Maintained and optimized leadership's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
  • Successfully led key projects which resulted in a rise in work morale and job proficiency.

Education

Java Web Development - Web Development

LaunchCode
St Louis, MO
09-2024

Some College (No Degree) - Knowledge Operations Management Course

81 Training Group
Keesler Air Force Base, Mississippi
11-2014

Skills

  • Office record management
  • Project planning
  • Activity reporting
  • Confidential document control
  • Calendar management
  • Data collection

Timeline

Senior Sales Associate

GameStop
08.2022 - 08.2023

Administrative Assistant II

Mercy
07.2021 - 07.2022

Security

Shooters Bar and BBQ
04.2021 - 07.2021

Administrative Specialist

United States Air Force, USAF
12.2013 - 08.2017

Java Web Development - Web Development

LaunchCode

Some College (No Degree) - Knowledge Operations Management Course

81 Training Group

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