Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pierce Holmes

Pierce Holmes

Astoria

Summary

Dynamic General Manager with a proven track record at Pando Pub Group, excelling in effective team leadership and client engagement. Successfully implemented strategies that boosted sales and enhanced staff retention. Skilled in vendor partnership development and conflict resolution, fostering a positive atmosphere that drives customer loyalty and operational efficiency.

Overview

9
9
years of professional experience

Work History

General Manager

Pando Pub Group
01.2022 - Current
  • Managed budget implementations, training, schedules, and contract negotiations.
  • Managed a diverse team of both professionals and people entering the hospitality industry, fostering a positive work environment and increasing staff retention rates.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Ensured compliance with all health department regulations as well as company policies and procedures.
  • Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Built and leveraged community relationships to drive business.
  • Ensured compliance with health and safety regulations, maintaining safe environment for both staff and customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Developed unique events and special promotions to drive sales.

General Manager

Draught 55 Bar & Restaurant
04.2017 - 01.2022
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Maintained facility and grounds to present positive image.
  • Collaborated with culinary team members to develop seasonal menus that catered to diverse tastes while maximizing profit margins.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.

Bar Staff Member

Stout Group
03.2016 - 04.2017
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
  • Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
  • Maximized sales by recommending specialty drinks and menu items to customers.
  • Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Bachelor of Science - Social Care

Dublin City University
Dublin, Ireland
05-2010

Skills

  • Effective team leadership
  • Client engagement
  • Relationship building
  • Conflict resolution
  • Supportive team participant
  • Vendor partnership development

Timeline

General Manager

Pando Pub Group
01.2022 - Current

General Manager

Draught 55 Bar & Restaurant
04.2017 - 01.2022

Bar Staff Member

Stout Group
03.2016 - 04.2017

Bachelor of Science - Social Care

Dublin City University

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