Pierce Wilson
Grand Prairie,TX
Summary
Accomplished Bartender with a proven track record at Texas Live, enhancing customer satisfaction through exceptional service and innovative drink creation. Skilled in multitasking and team training, I excel in fast-paced environments, significantly improving bar efficiency. Conversant in Spanish, I bring a unique blend of reliable customer service and expertise in classic cocktails.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Texas Live
01.2020 - Current
- Streamlined drink preparation processes for faster service during peak hours.
- Handled difficult situations calmly and professionally, resolving customer complaints while maintaining a positive atmosphere.
- Trained new bartenders on drink recipes, pouring techniques, and customer service best practices.
- Collaborated with team members to ensure smooth operations and excellent customer experiences.
- Balanced multiple tasks simultaneously without compromising quality or customer satisfaction in a fast-paced setting.
- Anticipated guest needs by keeping an eye on their drinks and offering refills before they had to ask.
- Assisted in inventory management, monitoring stock levels, and placing orders when necessary.
- Closed out cash register and prepared cashier report at close of business.
- Created engaging workshops focused on mixology trends, elevating bartender skillsets and expanding drink menu options.
- Provided ongoing support and guidance to bartenders after completing formal training program.
- Mentored bartenders on optimizing workflow to increase bar efficiency.
Bartender
Fixe Southern House
11.2018 - 01.2020
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Executed precise and courteous service, enhancing guest satisfaction in a fine dining setting.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
- Increased bar revenue through the development of innovative drink recipes and efficient bartending techniques.
- Stayed current on industry trends and emerging mixology techniques to maintain cutting-edge skills as a Craft Cocktail Bartender.
Bartender
Blue Sushi Sake Grill
02.2018 - 09.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Handled high-volume drink and food service with precision.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Cheddars Scratch Kitchen
03.2017 - 03.2018
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX12-2021
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Responsible alcohol service
- Menu memorization
- Team training and development
- Inventory
- Classic cocktails
- Performance improvement
- Conversant in Spanish
Certification
- Food Handler's Permit/License- County or city public health departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Languages
Spanish
Full Professional
Timeline
Bartender
Texas Live
01.2020 - Current
Bartender
Fixe Southern House
11.2018 - 01.2020
Bartender
Blue Sushi Sake Grill
02.2018 - 09.2019
Bartender
Cheddars Scratch Kitchen
03.2017 - 03.2018
- Food Handler's Permit/License- County or city public health departments.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Associate of Arts -
Tarrant County College
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