Pierce Wise
Columbus
Summary
Versatile and results-driven professional with a strong background in garage door installation and customer service, honed at Don's Garage Doors. Excelled in diagnosing problems and delivering exceptional client satisfaction, significantly increasing repeat business. I bring a proven track record of enhancing operational efficiency and building robust client relationships.
Experienced with handling garage door installations and repairs efficiently. Utilizes mechanical troubleshooting skills to address and resolve issues promptly. Track record of ensuring customer satisfaction through reliable service and attention to detail.
Coupled with years of experience in between multiple roles at target and working as a merchandiser, i deliver excellent guest servicing skills, adept at building strong relationships with vendors and taking care of any retail establishment I've found myself in.
Overview
5
5
years of professional experience
Work History
Garage Door Technician
Don's Garage Doors
08.2024 - Current
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Increased repeat business through exceptional customer service and followups.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
- Developed strong relationships with local vendors to ensure timely delivery of high-quality materials at competitive prices.
- Reduced job completion times with efficient work practices, including proper use of tools and equipment.
- Utilized troubleshooting skills to diagnose complex mechanical problems quickly, minimizing downtime for clients'' businesses or homes.
- Assisted in training new technicians on company procedures, best practices, and safety protocols, contributing to a well-prepared team.
- Updated daily logs with hours and materials used.
- Measured and estimated jobs in order to calculate fees.
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
- Educated homeowners about proper care and maintenance of garage door systems.
Retail Sales Associate
Target
09.2019 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Merchandiser
Anderson Merchandisers, LLC
02.2023 - 04.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
High School Diploma -
Columbus State Community College
Columbus, OHSkills
- Electrical wiring
- OSHA compliance
- Garage door repair
- Garage door installation
- Teamwork and collaboration
- Diagnosing problems
- Pricing and shelf labeling
- Stock rotation
- Visual merchandising
- Merchandise planning
- Customer service
- Store opening and closing
Timeline
Garage Door Technician
Don's Garage Doors
08.2024 - Current
Merchandiser
Anderson Merchandisers, LLC
02.2023 - 04.2024
Retail Sales Associate
Target
09.2019 - 07.2024
High School Diploma -
Columbus State Community College
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