Piercia Johnson
Summary
Dedicated customer service professional with a rich background in enhancing engagement through effective communication and organizational skills. Experience in instructing, team collaboration, and maintaining safety standards creates a strong foundation for delivering exceptional service. Adaptable and proactive in supporting customer needs and driving satisfaction. Results-driven customer service professional skilled in instructing swim classes and promoting safety. Demonstrated success in developing engaging lesson plans, cultivating strong member relationships, and driving satisfaction through proactive communication and problem-solving in diverse environments.
Overview
5
5
years of professional experience
Work History
Swim Instructor
Goldfish Swim School
Decatur, Georgia
01.2025 - Current
- Instructed swim classes for various age groups, enhancing swimming skills and safety awareness.
- Developed lesson plans to improve students' techniques and confidence in water.
- Monitored pool activities to ensure a safe, enjoyable environment for all participants.
- Conducted regular skill assessments to evaluate swimmer development and progress.
- Communicated effectively with parents regarding student performance and needs.
- Enforced facility rules to promote swimmer safety and well-being.
- Collaborated with team members to foster a positive learning atmosphere.
- Encouraged swimmers through drills, providing constructive feedback on performances.
AMBASSADOR
Clear
Atlanta, US
05.2022 - 01.2023
- Drive membership enrollment through engaging and educating potential members the benefits of CLEAR.
- Promoted brand awareness through engaging events, increasing member presence and fostering customer loyalty.
- Cultivated strong member relationships through proactive problem-solving and tailored benefit explanations, improving overall satisfaction and loyalty.
- Collaborated with teams to enhance outreach, resulting in significant growth in member engagement.
- Utilized strong communication skills to effectively engage potential customers and members during outreach efforts.
- Addressed member concerns or inquiries efficiently, escalating unresolved issues to management.
- Balance high volume with high quality of customer service.
- Demonstrated autonomy by addressing customer needs independently, ensuring satisfaction for CLEAR customers and members.
TEAM MEMBER
Chick-fil-A
McDonough, US
06.2021 - 02.2022
- Delivered exceptional customer service in fast-paced restaurant environment, mastered food safety protocols, and supported team operations during peak hours.
- Maintained high service standards while managing multiple customer requests and balanced register operations to enhance guest experiences.
- Ensured quality control through precise order accuracy, maintained cleanliness standards, and followed strict food preparation guidelines.
- Trained new team members, ensured smooth shift transitions, and adapted quickly to changing customer demands.
- Built strong customer relationships through attentive service, resolved guest concerns effectively, and maintained positive team atmosphere.
- Streamlined order processing during peak hours, ensured quality standards, and mentored new team members to enhance service delivery.
Education
PERFORMING ART MAJOR - Acting
Savannah College of Arts And Design
Atlanta, GA06-2028
COLLEGE PREPARATORY HIGH SCHOOL DIPLOMA -
Eagles Landing Christian Academy
McDonough, GA05-2022
Skills
- Problem solving and decision-making
- Organizational skills
- Customer service and support
- Adaptability and flexibility
- Leadership abilities
- Effective communication
- Computer proficiency
- Creative expression and performance
- Monologue and script reading
- Prop management
- Character development and audition preparation
- Costume design expertise
- Multitasking capabilities
- Musical performance skills
Languages
English, Native
Additional Information
Girl Scouts of Greater Atlanta, Gold Award 2022, Silver Award 2019, Bronze Award 2017, Delta Gem Academy of Delta Sigma Theta Sorority, Inc., Service the Dekalb County community through community service, learning through leadership while building a strong sisterhood., International Thespian Society, As both a student-member and now as a college student member, I have traveled many countries and attended various thespian conferences and festivals while at SCAD. These are fantastic events that offer workshops, performances, auditions and scholarship opportunities for thespian students in all a priceless experience. In addition, SCAD students get to spend multiple days among their peers while gaining a collaborative spirit that is theatre.
Timeline
Swim Instructor
Goldfish Swim School
01.2025 - Current
AMBASSADOR
Clear
05.2022 - 01.2023
TEAM MEMBER
Chick-fil-A
06.2021 - 02.2022
PERFORMING ART MAJOR - Acting
Savannah College of Arts And Design
COLLEGE PREPARATORY HIGH SCHOOL DIPLOMA -
Eagles Landing Christian Academy