Terra Litton
Brunswick,OH
Summary
Out of high school I worked in mall retail at various stores in Southpark Mall for 7 years while also attending college. While I did not graduate college, I focused heavily on my work and became store manager at FYE before deciding to change career paths and follow my dream of piercing. In 2023 I apprenticed for body piercing for 6 months at Piercing Perfections in North Olmsted and have been piercing for approximately 9 months post-apprenticeship. I am Bloodborne pathogen and Standard First Aid certified. I have worked primarily with implant grade titanium (ASTM F-136 Titanium) and 14kt gold jewelry, both threaded and threadless. I also do plenty of continuing education online.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Body Piercer
Piercing Perfections
North Olmsted, OH, United States
03.2023 - Current
- Ability to greet and communicate to clients with patience and a good attitude
- Confident with aftercare and discussing issues that may come up
- Understanding of tools, styles of jewelry and different companies, piercing placement, angles and anatomy variations
- Knowledgable on sterile procedures and autoclaves. Able to demonstrate clean and safe practices with every client before, during, and after procedure.
- Delivered exceptional customer experiences by carefully listening to client needs, upholding strict safety protocols, and demonstrating expert technique.
- Monitored inventory levels of supplies such as needles, gloves, disinfectants, ensuring that we never ran out during peak hours or busy seasons.
- Enhanced client satisfaction by providing personalized consultations and recommending appropriate body piercings based on individual preferences.
- Established a welcoming atmosphere within the studio by keeping it clean, organized, and displaying our portfolio proudly.
- Helped organize promotional events at the studio to increase brand awareness and attract new customers.
- Assisted in the selection and ordering of high-quality jewelry inventory, ensuring access to an extensive range of options for clients.
- Maintained detailed records of each client''s procedure, allowing for accurate tracking of piercing history and improved customer service.
- Educated clients on proper aftercare techniques, leading to faster healing times and fewer complications.
- Consistently maintained compliance with all local health regulations while performing professional body piercings at the highest standard of cleanliness.
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible to maximize daily revenue generation.
- Entrusted to handle sensitive situations in professional matter
- Demonstrated respect, friendliness and willingness to help wherever needed with front of house or anything beyond
- Utilizing continuing education and resources for improving technique and safer practices
Store Manager
FYE
Strongsville, OH, United States
08.2016 - 04.2023
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Assisted in recruiting, hiring and training of team members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Assisted with hiring, training and mentoring new staff members.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
No Degree - Business Management And Accounting
Baldwin Wallace University
Berea, United StatesHigh School Diploma -
Strongsville High School
Strongsville, United States06.2017
Skills
- Bloodborne Pathogen Certified
- Customer Service
- First Aid Certified
- POS transactions
- Customer Orders
- Management
Websites
Certification
Bloodborne Pathogens Certified
Standard First Aid Certified
Timeline
Body Piercer
Piercing Perfections
03.2023 - Current
Store Manager
FYE
08.2016 - 04.2023
No Degree - Business Management And Accounting
Baldwin Wallace University
High School Diploma -
Strongsville High School