Hi, I’m
Pierette Duplessis
Clinton Township,MI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level content writer position. Offering excellent communication and good judgment. Dedicated to customer service with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
years of professional experience
1
Certification
Work History
Biggby
Barista
12.2022 - Current
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
United Wholesale Mortgage
Senior Conventional Underwriter
07.2017 - 12.2022
Job overview
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Proved successful working within a fast-paced atmosphere by completing a minimum of 6 underwrites per day when supported by business volume.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Dako Group
Chat Support Specialist
11.2015 - 07.2017
Job overview
- Handled inbound customer chat and email conversations for VW of America.
- Asked open-ended questions to determine the best resolution that fit consumer needs
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve vehicle issues and request for compensation coverage.
Dialog Direct
Social Media Specialist
04.2015 - 11.2015
Job overview
- Maintained Target's social media presence by answering posts and monitoring responses.
- Categorized social media campaigns through Hootsuite for trend analysis
- Responded to emails and social post from Target customers regarding store and product experiences
S.O.U.L Magazine
Intern
05.2015 - 07.2015
Job overview
- Completed assigned pieces and developed independent stories.
- Selected material to develop interesting and professional presentations for different formats.
Education
Wayne State UniversityDetroit, MI
Bachelor of Arts from Journalism
06.2015
University Overview
- Honoree of Irvin D. Reid Honors College
- 3.3 GPA
Oakland Community CollegeBloomfield Hills, MI
Associate of Arts from Liberal Arts And Communications
06.2012
Skills
- Sales Expertise
- Adaptive and Creative
- Desktop Underwriter
- LP Underwriting
- Debt Ratios
- Credit Decisions
- Content Production
- Grammatical Skills
- Investigative Journalism
- Social Media Sites
- Strong Interpersonal Communication
- Feature Writing
- Telephone Interviews
- Coffee Machinery
- Safe Food Handling Practices
- Food Preparation and Safety
- Cash Register Operation
- Product Display
Certification
- Certified Freelance Writer, Contena - 2023
Timeline
Barista
Biggby
12.2022 - Current
Senior Conventional Underwriter
United Wholesale Mortgage
07.2017 - 12.2022
Chat Support Specialist
Dako Group
11.2015 - 07.2017
Intern
S.O.U.L Magazine
05.2015 - 07.2015
Social Media Specialist
Dialog Direct
04.2015 - 11.2015
Wayne State University
Bachelor of Arts from Journalism
Oakland Community College
Associate of Arts from Liberal Arts And Communications
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