Pierina Limongi Iza
West New York,NJ
Summary
Dynamic Associate with extensive experience in customer service and issue resolution, demonstrating strong time management and multitasking abilities. Proven track record of efficiently handling returns, refunds, and customer complaints while fostering a positive atmosphere that prioritizes customer satisfaction. Dedicated team player committed to upholding high standards of service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
CEVA Logistics U.S
Ridgefield, NJ
05.2024 - Current
- Quality control
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Advised customers on how to properly package returned items for shipping back to the manufacturer.
- Verified that all returned items were in original condition and included proper packaging and accessories.
- Worked with cross-functional teams to achieve goals.
Team Lead
OEM Trader
North Bergen, NJ
09.2022 - 01.2024
- Coordinated team resources to achieve project goals.
- Delegated tasks appropriately according to individual skill sets.
- Trained new staff in relevant processes and procedures.
- Developed strategies to increase team productivity and improve customer service levels.
Associate
Outerspaces - Creative Solutions For Outdoor Gathering Spaces & Classrooms
Carlstadt, NJ
02.2022 - 05.2022
- Verified accuracy of picked items by comparing them against pick list.
- Weighed packages to ensure they met shipping weight requirements.
- Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
Administrative Assistant
Induatun S.A
Manta, Manabí
11.2019 - 09.2021
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Greeted visitors and provided general information about the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
MBA - Business Administration
UNIR
Spain01-2025
Bachelor Degree - Tourism
PUCE
Ecuador02-2014
Skills
- Preparing reports
- Order fulfillment
- Result interpretation
- Cross-functional teamwork
- Public relations
- Complex Problem-solving
Certification
- Continuing Education Certificate in Leadership
- Human Resources Management in the Hotel Sector
Languages
Spanish
Native/ Bilingual
English
Limited
Italian
Limited
Timeline
Associate
CEVA Logistics U.S
05.2024 - Current
Team Lead
OEM Trader
09.2022 - 01.2024
Associate
Outerspaces - Creative Solutions For Outdoor Gathering Spaces & Classrooms
02.2022 - 05.2022
Administrative Assistant
Induatun S.A
11.2019 - 09.2021
- Continuing Education Certificate in Leadership
- Human Resources Management in the Hotel Sector
MBA - Business Administration
UNIR
Bachelor Degree - Tourism
PUCE
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