Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
DSP
Family Residences And Essential Enterprises
Old Bethpage, NY
01.2023 - 03.2025
Monitored clients' activity levels and helped prevent sedentary behavior.
Partnered with registered nurses and physiotherapists to provide care to patients.
Monitored health and well-being of clients and reported significant health changes.
Contributed to case reviews of client status and progress.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Instructed family members on how to provide bedside care.
Drove clients to doctors' appointments and social outings.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Assisted clients with maintaining good personal hygiene.
Consulted with client care team to continually update care plans.
Helped clients get in and out of beds and wheelchairs.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Associate
Nordstrom
Garden City, NY
01.2019 - 12.2020
Processed transactions using a point-of-sale system.
Assessed customer needs to provide assistance and information on product features.
Collected payments and provided accurate change.
Sold various products by explaining unique features and educating customers on proper application or usage.
Used technology resources to assist customers in locating and selecting items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Restocked shelves as needed to ensure sufficient inventory levels.
Answered store and merchandise questions and led customers to wanted items.
Engaged customers in friendly, professional dialogue to determine needs.
Greeted customers and provided exceptional customer service.
Adapted sales strategies based on customer interactions and feedback to improve results.
Organized store by returning merchandise to proper areas and restocked displays.
Built and maintained relationships with peers and upper management to drive team success.
Developed promotional strategies to increase sales volume.
Trained new team members in cash register operation, stock procedures, and customer services.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Answered incoming telephone calls to provide store, products and services information.
Developed trusting relationships with customers by making personal connections.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with customer requests and answered questions to improve satisfaction.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Conducted testing of software and systems to ensure quality and reliability.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Worked effectively in team environments to make the workplace more productive.
Maintained updated knowledge through continuing education and advanced training.
Direct Support Professional at Family Residences And Essential Enterprises IncDirect Support Professional at Family Residences And Essential Enterprises Inc
Direct Support Professional/Medical Assistant at Family Residences and Essential Enterprises, Inc. – New York, NYDirect Support Professional/Medical Assistant at Family Residences and Essential Enterprises, Inc. – New York, NY