Pierre Burton
Houston,TX
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
GrubHub
Houston, Texas
07.2024 - Current
- Delivered meals on time while protecting food quality and careful handling.
- Updated customers on order status, drop-off access, and delays to enhance delivery experience.
- Used app directions and customer notes to navigate Grubhub delivery routes.
- Collaborated with Grubhub support to address customer inquiries and resolve order issues, including substitutions and address changes.
Computer Analyst
Fort Bend Independent School District
Richmond, Tx
07.2024 - 09.2024
- Distributed Dell devices to students, ensuring access to necessary technology
- Upgraded operating system from Windows 10 to 11, enhancing user experience
- Reimaged HP desktop configurations to optimize system performance
- (4 weeks contracted)
Intermediate IT Device Technician
Houston Independent School District
Houston, TX
03.2022 - 04.2023
- Assisted customers with issues concerning hardware, software, and network that included creating/editing user accounts, troubleshooting errors, and desktop phone support in a VoIP environment.
- Completed PC and laptop imaging; troubleshoot re-imaging old PC desktops and laptop.
- Documented work performed and created resolution procedures to enhance troubleshooting efficiency.
- Escalated unresolved issues to appropriate teams to facilitate timely resolution.
- Collaborated with the technology team in creating technical documentation and manuals.
- Partnered with Netsync vendor for product delivery; followed up with customers post-installation to ensure system functionality.
- Collaborated with Verizon Wireless team to distribute LTE laptops to students.
Technical Support Specialist
IPC
Houston, TX
08.2020 - 03.2022
- Provided technical advice and support, coordinating equipment deployment and replacement to enhance user experience.
- Performed remote troubleshooting using diagnostic techniques.
- Managed desktop systems for 50 employees, ensuring optimal functionality and support.
- Evaluated technical applications and recommended upgrades or solutions based on employee needs, improving overall system performance.
- Imaged and set up new workstations and laptops.
- Documented current issues and outlined action plans for resolution.
- Maintained passwords, data integrity, and system security.
Repair Technician Intern
IPC
Houston, TX
01.2020 - 04.2020
- Repaired hardware and resolved technical issues to restore functionality.
- Updated and customized computers and laptops to improve user experience and performance.
- Provided troubleshooting and upgrades for workstations to ensure optimal operation.
Trash Collector
Valet Living Cleaning Service
Houston, TX
01.2019 - 01.2020
- Collected residential trash and recycling items, contributing to community cleanliness and sustainability.
- Transported and disposed of garbage in compliance with policies, ensuring safe and responsible waste management.
- Removed garbage from designated routes to maintain public health and neighborhood aesthetics.
Education
Information Technology
Houston Community College
Pasadena, TXHigh School Diploma -
Oak Park River Forest
Oak Park, ILSkills
- Computer Technician
- Customer Service
- Communication
- Software: Application, Systems
- Hardware
- Windows OS
- MS Office Suite
- Network Support
- PC Support
- Imaging
- Support Analyst
- VoIP
Personal Information
Title: Help Desk Technician
Timeline
Food Delivery Driver
GrubHub
07.2024 - Current
Computer Analyst
Fort Bend Independent School District
07.2024 - 09.2024
Intermediate IT Device Technician
Houston Independent School District
03.2022 - 04.2023
Technical Support Specialist
IPC
08.2020 - 03.2022
Repair Technician Intern
IPC
01.2020 - 04.2020
Trash Collector
Valet Living Cleaning Service
01.2019 - 01.2020
Information Technology
Houston Community College
High School Diploma -
Oak Park River Forest