Pierre Fernandez
Summary
Dynamic and detail-oriented professional excelling in inventory control, customer service and team leadership. Demonstrate strong teamwork, problem-solving and positive attitude. Knowledge of retail operations and staff development. Works well under pressure and in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Merchandise Stocker
Costco Wholesale
10.2023 - Current
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Maintained safe work environment by following company safety guidelines during stocking activities.
- Strengthened store performance with careful attention to detail in inventory stocking practices
- Responded swiftly to changes in product lines or store layouts, facilitating smooth transitions and preserving optimal customer shopping experiences.
- Ensured accurate inventory counts by conducting regular audits and updating system records accordingly.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Managed inventory control through systematic counting and restocking of merchandise.
- Communicated with guests in an approachable and informed fashion.
Administrative Assistant
Shenandoah Valley Driving School
12.2022 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Provided exceptional customer service by delivering prompt responses to client inquiries, resolving concerns efficiently, and cultivating strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Facilitating understanding of class material by translating and interpreting during classroom sessions (Spanish/English)
Retail Shift Supervisor
Great Eastern Resort Management
11.2021 - 12.2022
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Handled escalated customer issues with diplomacy while prioritizing resolution efforts to maintain smooth store operations.
- Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reorders of merchandise.
- Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Reviewed data concerning stock levels, customer sales, and other variables, evaluated trends and reported results to assist senior management in optimizing operational strategies.
Barista
Disney's Riviera Resort
07.2017 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Education
High School Diploma -
Anselmo Maria
Lima, PE12-2017
Associate of Applied Science - Business Administration And Management
Ricardo Palma University
Lima, PE01-2016
Skills
- Merchandising techniques
- Positive attitude
- Process improvement
- Willing to learn
- Customer service
- Punctual and reliable
- Goal oriented
- Attention to detail
- Inventory control
- Analytical thinking
- Database entry
- Work ethic and integrity
Languages
Spanish
Native or Bilingual
Timeline
Merchandise Stocker
Costco Wholesale
10.2023 - Current
Administrative Assistant
Shenandoah Valley Driving School
12.2022 - 09.2023
Retail Shift Supervisor
Great Eastern Resort Management
11.2021 - 12.2022
Barista
Disney's Riviera Resort
07.2017 - 10.2021
High School Diploma -
Anselmo Maria
Associate of Applied Science - Business Administration And Management
Ricardo Palma University
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