Pierre Jean Pierre
IT
East Orange,NJ
Summary
Motivated Computer Science and Marketing student at Saint Peter's University with the Google IT Support Professional Certificate and hands-on experience in customer service, office administration, technical troubleshooting, and user support. Skilled in Windows, computer hardware, networking fundamentals, and problem-solving. Seeking an entry-level IT Help Desk, Desktop Support, Technical Support, or Information Technology position where I can apply my technical knowledge while continuing to develop my skills in computer systems, networking, and IT support.
Offering reliable and organized approach to office support, with willingness to learn and develop in professional environment. Brings understanding of basic office protocols and key software applications such as Microsoft Office and G Suite. Ready to use and develop organizational and administrative skills in IT Support role.
Developed valuable administrative skills in fast-paced office setting, looking to transition into new field. Excel at managing schedules, coordinating communications, and handling confidential information. Seeking to leverage these transferable skills in dynamic and challenging new role.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Office Assistant / Front Desk Clerk
Saint Peter's University
05.2026 - Current
- Assist students, faculty, and visitors with administrative and technical support.
- Answer phone calls and provide professional customer service.
- Maintain records, organize documents, and manage office systems.
- Troubleshoot common office technology and equipment issues.
- Demonstrate strong communication and problem-solving skills in a fast-paced environment.
- Managed daily office operations and ensured efficient workflow.
Cashier
Family Dollar
03.2026 - Current
- Operate POS systems while maintaining transaction accuracy.
- Assist customers with purchases, returns, and payment-related issues.
- Resolve customer concerns professionally and efficiently.
- Maintain attention to detail while handling multiple responsibilities.
Server
Applebee's
01.2026 - 03.2026
- Managed multiple customer requests in a fast-paced environment.
- Demonstrated excellent communication and customer service skills.
- Resolved customer concerns quickly and professionally.
- Worked collaboratively with team members to ensure quality service.
Ride Operator / Sales Associate
Funplex Amusement Park
06.2025 - 08.2025
- Operated amusement rides while following all safety procedures.
- Troubleshot minor operational and equipment issues.
- Assisted guests and communicated safety instructions clearly.
- Maintained operational readiness of assigned attractions.
Cashier / Returns Associate
ShopRite of East Orange
09.2024 - 01.2025
- Processed customer transactions accurately using computerized systems.
- Assisted customers with returns and issue resolution.
- Maintained strong attention to detail and organizational skills.
- Delivered friendly, efficient customer service.
Education
Bachelor of Science - Marketing, Computer Science
Saint Peter's University
Jersey City, NJ05-2029
High School Diploma -
Cicely Tyson School of Performing And Fine Arts
East Orange, NJ06-2025
Skills
- Computer Hardware & Software Troubleshooting
- Microsoft Windows 10/11
- Microsoft Office Suite
- Google Workspace
- Technical Support
- Customer Service & User Assistance
- Network Fundamentals
- Computer Installation & Setup
- Basic Cybersecurity Awareness
- Windows & Linux Fundamentals
- Problem Solving & Troubleshooting
- Ticketing Systems (Willing to Learn)
- Time Management & Organization
- Positive attitude
- Time management
- Data entry
- File organization
- Organizing and categorizing
- Verbal communication
- Administrative support
- Customer service
Certification
- Google IT Support Professional Certificate (Completed)
- Skills Gained:
- IT Support & Technical Troubleshooting
- Computer Hardware & Software
- Windows & Linux Fundamentals
- Networking Fundamentals (TCP/IP, DNS, DHCP)
- System Administration
- Cybersecurity Fundamentals
- Customer Service for IT Support
Timeline
Office Assistant / Front Desk Clerk
Saint Peter's University
05.2026 - Current
Cashier
Family Dollar
03.2026 - Current
Server
Applebee's
01.2026 - 03.2026
Ride Operator / Sales Associate
Funplex Amusement Park
06.2025 - 08.2025
Cashier / Returns Associate
ShopRite of East Orange
09.2024 - 01.2025
Bachelor of Science - Marketing, Computer Science
Saint Peter's University
High School Diploma -
Cicely Tyson School of Performing And Fine Arts
ADDITIONAL STRENGTHS
- Excellent Customer Service
- Technical Problem Solving
- Strong Verbal & Written Communication
- Team Collaboration
- Adaptability
- Fast Learner
- Professional Work Ethic