Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pierre Jules

South River,NJ

Summary

Dynamic sales professional with a proven track record at My Pillow Inc, excelling in client relations and upselling strategies. Adept at resolving conflicts with empathy, I enhanced customer loyalty and satisfaction, driving repeat business. Skilled in developing effective sales strategies, I consistently achieved revenue growth through strong relationship-building and persuasive communication. Managed and owned an international transportation business.

Overview

23
23
years of professional experience

Work History

Sales Agent/Customer Service Representative

My Pillow Inc
11.2019 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Explained features and advantages of company products or services to produce sales.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Responded to customer requests for products, services, and company information.

Retention Specialist, Ecommerce, Sales

Stream Global Services Inc / Sirius XM Satellite
01.2015 - 08.2019
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Evaluated current customer retention strategies and recommended improvements.
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced operational efficiency by automating routine follow-up communications, allowing more focus on high-impact interactions.
  • Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.
  • Strengthened customer relationships, reaching out proactively to gather feedback and offer personalized solutions.

Owner/Operator Truck Driver

PJ Transportation
09.2006 - 12.2014
  • Managed day-to-day business operations.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
  • Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
  • Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
  • Contributed to a positive team atmosphere among fellow drivers by providing support, assistance, and sharing best practices when needed.
  • Increased revenue by strategically expanding client base and negotiating favorable contract terms.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.

Sales Manager

Little Pie Company
10.2002 - 05.2006
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

No Degree - Business Administration

Interborough Institute
New York, NY

Skills

  • Client relations
  • Customer assistance
  • Call control
  • Persuasion techniques
  • Objection handling
  • Sales strategies
  • Making offers
  • Building rapport
  • Cross-selling techniques
  • Business acumen
  • Upselling strategies
  • Closing sales

Timeline

Sales Agent/Customer Service Representative

My Pillow Inc
11.2019 - Current

Retention Specialist, Ecommerce, Sales

Stream Global Services Inc / Sirius XM Satellite
01.2015 - 08.2019

Owner/Operator Truck Driver

PJ Transportation
09.2006 - 12.2014

Sales Manager

Little Pie Company
10.2002 - 05.2006

No Degree - Business Administration

Interborough Institute

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