DeShawn Wiggins

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Provided prompt, polite and professional in-person and telephone customer service.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Registered patients and completed associated paperwork for accurate records.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.

• Follow physician orders to correctly administer therapeutic phlebotomy.
• Label transfer tubes and follow exact directions for handling and storing specimens for transport.
• Centrifuged blood samples as outlined in clinical protocols.
• Stock phlebotomy cart or carrier with appropriate supplies.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Used personal protective equipment correctly to protect coworkers and patients.
• Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
• Conduct venipuncture and other CT procedures.
• Protect patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

• Followed physician orders to correctly administer therapeutic phlebotomy.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Tracked collected specimens by initialing, dating and noting times of collection.
• Organized daily work based on collection priority.
• Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.

• Collaborated with hematology, microbiology and chemistry departments.
• Interacted with patients and families while demonstrating high standards of performance, teamwork and compassion.
• Measured patient vital signs such as blood pressure, pulse rate and temperature to record information on patients' charts.
• Used first aid and preventive medical procedures to stabilize critically ill patients.
• Monitored inventory levels of supplies, equipment and reagents used and placed orders for replacements.
• Sterilized instruments and disposed of used or contaminated supplies in adherence to OSHA regulations.
• Prepared specimens for testing procedures.
• Obtained pre- and post-treatment vital signs and weight.
• Ambulated, turned and positioned patients.

• Adhered to healthcare facility protocols and all regulations.
• Placed orders for laboratory tests and interpreted results for accurate decision-making.
• Collected, recorded and maintained patient information such as medical history and examination results.
• Followed physician orders to correctly administer therapeutic phlebotomy.
• Organized daily work based on collection priority.

• Communicated with patients and families to obtain patient medical histories and vital information.
• Created reports of technological findings by collecting, analyzing and summarizing information.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
• Reviewed patient records for accuracy and completeness.

• Followed physician orders to correctly administer therapeutic phlebotomy.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

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• Packaged and shipped specimens to central lab daily.

• Upheld high standards of professionalism and discretion when working with high-value clients.
• Minimized liability by consistently following road rules when driving.
• Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
• Assisted handicapped customers to safely complete transfers between van and facility.
• Achieved daily preparation for vehicle inspections prior to travel.
• Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.