Summary
Overview
Work History
Skills
Languages
Timeline
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Pierre Kervens

Phillipsburg,NJ

Summary

Results-driven manager with proven expertise in operational leadership and team collaboration. Adept in communication and conflict resolution, with a strong track record of solving guest concerns and enhancing team performance. Committed to delivering exceptional services and fostering a positive, efficient work environment that elevates the guest experience.

Overview

11
11
years of professional experience

Work History

Manager on Duty

Rebbeca Creek Campground
Spring Branch, Texas
07.2022 - 04.2025
  • Supervised daily operations at campground ensuring smooth guest experiences.
  • Assisted guests with inquiries and resolved complaints efficiently.
  • Resolved customer complaints in a professional manner.
  • Audited cash registers at the end of each shift for accuracy.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Developed recreational programs enhancing guest engagement and satisfaction.
  • Monitored staff performance and provided feedback to ensure quality customer service.

Clerk/Typist

Valle Lo Campino
Santiago , Chile
07.2017 - 04.2021
  • Managed daily office correspondence and ensured effective communication flow.
  • Assisted in scheduling appointments and managing calendars for staff members.
  • Responded to customer inquiries promptly, providing necessary information and support.
  • Collaborated with colleagues to streamline administrative processes for efficiency.
  • Reviewed documents before submission to ensure accuracy of content.

Physical Therapist Assistant

Bernard Mevs
Port au Prince , Haiti
02.2014 - 05.2017
  • Monitored patient progress and reported findings to the supervising therapist.
  • Educated patients on proper techniques for exercise and rehabilitation.
  • Collaborated with healthcare team members to coordinate patient care effectively.
  • Maintained positive interaction with facilities and clients, enhancing client relations.
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.

Skills

  • Operational management
  • Team collaboration
  • Communication skills
  • Administrative support
  • Attention to detail
  • Conflict resolution
  • Staff training and development
  • Operations management
  • Staff discipline
  • Public speaking
  • Verbal and written communication
  • Coaching and mentoring
  • Team building
  • Decision-making
  • Process improvement
  • Goal oriented
  • Quality control
  • Excellent communication

Languages

Spanish
Professional
English
Professional
French
Professional
Haitian-Creole
Native/ Bilingual
sign language
Limited
Italian
Professional
Portuguese
Professional

Timeline

Manager on Duty

Rebbeca Creek Campground
07.2022 - 04.2025

Clerk/Typist

Valle Lo Campino
07.2017 - 04.2021

Physical Therapist Assistant

Bernard Mevs
02.2014 - 05.2017

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Pierre Kervens