Summary
Overview
Skills
Work History
Timeline
Languages
Hi, I’m

Pierre Kervens

Phillipsburg,NJ

Summary

Results-driven manager with proven expertise in operational leadership and team collaboration. Adept in communication and conflict resolution, with a strong track record of solving guest concerns and enhancing team performance. Committed to delivering exceptional services and fostering a positive, efficient work environment that elevates the guest experience.

Overview

12
years of professional experience

Skills

  • Operational management
  • Team collaboration
  • Communication skills
  • Administrative support
  • Attention to detail
  • Conflict resolution
  • Staff training and development
  • Operations management
  • Staff discipline
  • Public speaking
  • Verbal and written communication
  • Coaching and mentoring
  • Team building
  • Decision-making
  • Process improvement
  • Goal oriented
  • Quality control
  • Excellent communication

Work History

Nippon Express
Phillipsburg , New Jersey

Team Leader
06.2021 - 08.2025

Job overview

  • Supervised daily operations at campground ensuring smooth guest experiences.
  • Assisted guests with inquiries and resolved complaints efficiently.
  • Resolved customer complaints in a professional manner.
  • Audited cash registers at the end of each shift for accuracy.
  • Performed administrative tasks such as filing documents or preparing reports.
  • Developed recreational programs enhancing guest engagement and satisfaction.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.

Valle Lo Campino
Santiago , Chile

Clerk/Typist
07.2017 - 04.2021

Job overview

  • Managed daily office correspondence and ensured effective communication flow.
  • Assisted in scheduling appointments and managing calendars for staff members.
  • Responded to customer inquiries promptly, providing necessary information and support.
  • Collaborated with colleagues to streamline administrative processes for efficiency.
  • Reviewed documents before submission to ensure accuracy of content.

Bernard Mevs
Port au Prince , Haiti

Physical Therapist Assistant
02.2014 - 05.2017

Job overview

  • Monitored patient progress and reported findings to the supervising therapist.
  • Educated patients on proper techniques for exercise and rehabilitation.
  • Collaborated with healthcare team members to coordinate patient care effectively.
  • Maintained positive interaction with facilities and clients, enhancing client relations.
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.

Timeline

Team Leader
Nippon Express
06.2021 - 08.2025
Clerk/Typist
Valle Lo Campino
07.2017 - 04.2021
Physical Therapist Assistant
Bernard Mevs
02.2014 - 05.2017

Languages

Spanish
Advanced (C1)
C1
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Haitian-Creole
Proficient (C2)
C2
sign language
Intermediate (B1)
B1
Italian
Professional
A1
Portuguese
Professional
A1

Similar Profiles

CREATE PROFILE
Pierre Kervens