Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Pierre Lemy

Pierre Lemy

Naples,FL

Summary

Accomplished Store Manager at Circle K with a proven track record in enhancing customer satisfaction and boosting store profitability. Expert in inventory management and customer service, I excel in fostering team collaboration and efficiency. Successfully implemented a loyalty program, significantly reducing staff turnover by fostering a positive work environment.

Overview

2025
2025
years of professional experience

Work History

Store Manager

Circle K
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.

Owner Operator

Spartan Strength Training and Rehab
05.2012 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Gym General Manager

Retro Fitness Gym
03.2011 - 05.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

Translator and Interpreter

Dumas Enterprises
05.2008 - 02.2010
  • Translated documents from Language to Language.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
  • Provided verbal summaries of non-English documents for immediate use.
  • Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.

Education

Bachelor - Accounting

Crane College
Port Au Prince Haiti
07.1998

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Friendly and positive
  • Inventory management
  • Cash management
  • Retail inventory management
  • Inventory control
  • Team motivation
  • Operations management

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Creole
Native or Bilingual

Timeline

Owner Operator

Spartan Strength Training and Rehab
05.2012 - Current

Gym General Manager

Retro Fitness Gym
03.2011 - 05.2012

Translator and Interpreter

Dumas Enterprises
05.2008 - 02.2010

Store Manager

Circle K

Bachelor - Accounting

Crane College

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