Pierre Logon
IT Analyst
Kissimmee,FLORIDA
Summary
Experienced in leading and managing people, assessing their situations, capabilities, and problems to determine what services are required to meet their needs. Extensive computer training, including knowledge of multiple networking environments and business software packages. Excellent problem-solving skills, able to professionally assess a situation, address the major issues, and make timely and smart decisions to resolve the problem especially in high stress environments. Team leadership and collaboration, strong reputation for integrity and dependability, able to focus and motivate team members producing results.
Overview
9
9
years of post-secondary education
15
15
years of professional experience
Work History
IT Manager
Rhema Senior Care
Kissimmee, FL
07.2018 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Coordinated ongoing technical training and personal development classes for staff members.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Supported phone, photocopier, fax machine and other physical equipment.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
Test Technician
TransCore - 4 Corners Resources
Orlando, FL
10.2020 - 01.2021
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Provided recommendations for improvements in assembly or testing procedures.
- Communicated product failures and testing problems with [Type] department.
- Analyzed material to determine strength, stability and diagnose performance problems.
- Performed mechanical troubleshooting to identify reliability issues with material.
- Collaborated with production department to resolve technical problems.
IT Analyst
ATOS Disney - Insight Global
Celebration, FL
02.2020 - 04.2020
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Documented and detailed calls and complaints using call center's CRM database.
Bilingual Data Analyst (French/English)
Bristol Myers Squibb - Synectics
Tampa, FL
08.2019 - 02.2020
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Identified and resolved problems through root cause analysis and research.
- Resolved malfunctions with systems and programs through troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
Computer Technician
Kforce Global Solutions / Vistana Signatures
Orlando, FL
01.2017 - 06.2018
- Maintained and administered computer networks and related computing environments including computer hardware, systems and applications software, and all configurations.
- Performed data backups and disaster recovery operations for the client directory.
- Linked computers to network and peripheral equipment, including printers and scanners.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Computer Technician
TEKSystems - Allegis Group Company
Madison, WI
03.2014 - 01.2017
- Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources Train computer users.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Computer Technician
Wisconsin Army National Guard
Madison, WI
01.2013 - 03.2016
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Configured hardware, devices and software to set up work stations for employees.
Helpdesk Technician
Trek Bicycle - Teksystems
Waterloo, WI
10.2013 - 03.2014
- Inputs and maintains SharePoint data for the Human Resources and Financial departs.
- Repairs computers with minor damage and recycles computers and printers when no longer useable or repairable.
- Performs inspections, diagnostics, and troubleshooting of all computers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Configured hardware, devices and software to set up work stations for employees.
IT Specialist
Atlanta Floral Company
Covington, GA
05.2009 - 02.2013
- Including computer hardware, systems and applications software, and all configurations.
- Performed data backups and disaster recovery operations for the client directory.
- Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary.
Education
Bachelor of Science - Network Security
Herzing University
Madison, WI 08.2012 - 04.2017
Associate of Science - Computer And Information Systems Security
ESAM University
Cote D'ivoire 08.2000 - 07.2002
High School Diploma -
Lycee Moderne Abengourou
Cote D'ivoire 09.1997 - 06.2000
Skills
undefined
Timeline
Test Technician
TransCore - 4 Corners Resources
10.2020 - 01.2021
IT Analyst
ATOS Disney - Insight Global
02.2020 - 04.2020
Bilingual Data Analyst (French/English)
Bristol Myers Squibb - Synectics
08.2019 - 02.2020
IT Manager
Rhema Senior Care
07.2018 - Current
Computer Technician
Kforce Global Solutions / Vistana Signatures
01.2017 - 06.2018
Computer Technician
TEKSystems - Allegis Group Company
03.2014 - 01.2017
Helpdesk Technician
Trek Bicycle - Teksystems
10.2013 - 03.2014
Computer Technician
Wisconsin Army National Guard
01.2013 - 03.2016
Bachelor of Science - Network Security
Herzing University
08.2012 - 04.2017
IT Specialist
Atlanta Floral Company
05.2009 - 02.2013
Associate of Science - Computer And Information Systems Security
ESAM University
08.2000 - 07.2002
High School Diploma -
Lycee Moderne Abengourou
09.1997 - 06.2000
Similar Profiles
Twanette JohnsonTwanette Johnson
Senior Caregiver at Rhema Home CareSenior Caregiver at Rhema Home Care
Karneshia WestonKarneshia Weston
Patient Care Technician at Rhema Home CarePatient Care Technician at Rhema Home Care
Shannon JacksonShannon Jackson
Caregiver/Home Health Aide at Rhema Home CareCaregiver/Home Health Aide at Rhema Home Care
Ricky PinedaRicky Pineda
Aerospace Propulsion Specialist at US Air Force- Dept. of DefenseAerospace Propulsion Specialist at US Air Force- Dept. of Defense
Zackary PattersonZackary Patterson
Construction Wireman at Copeland electricConstruction Wireman at Copeland electric