Pierre Narcisse
Austin,USA
Summary
Program Manager with over 10 years of experience in leading cross-functional initiatives in engineering, operations, and product sectors. Expertise in strategic planning, logistics, and program lifecycle management, with a strong focus on data-driven decision-making. Proven track record in enhancing process efficiency, optimizing resource allocation, and achieving results in dynamic environments. Proficient in vendor management, data analytics, and collaborative problem-solving.
Overview
11
11
years of professional experience
Work History
Process Analyst
Apple
Austin, TX
01.2023 - Current
- Oversee workforce strategy for Northern Arizona, ABQ New Mexico, and all of Lower New England regions.
- Developed and optimized scheduling frameworks across regional retail markets, improving operational efficiency by 15%.
- Aligned workforce strategy with localized traffic and payroll data to enhance resource distribution.
- Partnered with Store Leaders and cross-functional stakeholders to integrate planning tools, ensuring scheduling consistency and accuracy across stores.
- Maintained proficiency with internal systems and tools to support global process updates and compliance.
Program Manager
Apple
Cupertino, CA
01.2022 - 01.2023
- Led logistics and coordination for internal machine learning tool development and deployment, improving ML program adoption by 30%.
- Worked closely with R&D and engineering teams to manage project workflows, timelines, and milestone deliverables.
- Managed engineering project timelines, content operations (Confluence), and customer feedback loops to refine internal systems.
- Coordinated events and materials distribution across teams for major initiatives like Hackathons, ML Summit and WWDC.
- Supported vendor communications and feedback integration into tool iterations.
Program Manager
Apple
Cupertino, CA
01.2021 - 01.2022
- Oversaw internal onboarding systems and process improvements for 350+ engineers across multiple locations.
- Built a centralized documentation, improving team efficiency and prototype feedback.
- Managed logistics for Hackathon-style events and prototype distribution with over 70% participation rate.
- Tracked project-related expenses and team feedback to propose vendor system upgrades.
Product Lead
Apple
Greenwich, CT
01.2020 - 01.2021
- Directed store operations, merchandise systems, and logistics coordination for a high-volume retail location.
- Tracked daily store performance metrics and optimized cross-functional workflows for over 60 team members.
- Created reporting systems that helped identify and resolve customer experience gaps.
- Led inventory and part allocation operations to ensure timely product availability and replenishment.
Marketing Manager
Stamford Symphony Orchestra
Stamford, CT
01.2018 - 01.2020
- Spearheaded a comprehensive marketing campaign that boosted attendance rates at Stamford Symphony’s major events by an impressive 6% YoY.
- Implemented data-driven digital marketing strategies, leading to a 15% increase in website traffic and a 25% growth in social media engagement.
- Launched a successful email marketing campaign which contributed to a 20% rise in online ticket sales and a 30% increase in newsletter subscribers.
- Collaborated with local businesses and influencers, securing significant partnerships that amplified brand presence and augmented event sponsorship by 18%.
Content Creator
Def Jam Recordings
New York, NY
01.2015 - 01.2018
- Collaborated closely with A-list artists, including Akon and Big Sean, to develop and execute tailored content strategies, leading to a 25% increase in online engagement for featured album releases.
- Crafted compelling content for digital marketing and email campaigns, resulting in a 20% uplift in email open rates and driving significant engagement for top-tier artists.
- Demonstrated expertise in the latest editing and photography tools, producing visually engaging content that contributed to a 15% growth in social media followership over the year.
- Leveraged social listening tools and independent data sources to curate original content, ensuring alignment with both the artists’ and brand’s vision.
Education
Bachelor of Arts - Digital Media Business Strategies
University of Connecticut
Stamford, CTAssociate of Applied Science - Multimedia Development & Management
College of Westchester
White Plains, NYSkills
- Project Management
- Process Improvement
- Leadership & Mentoring
- Operations Development
- Client Relationship Development
- Detail-Oriented
- Data Analysis
- Cross-functional leadership
- Programming
- Data cleaning and preparation
- Exploratory Data Analysis (EDA)
- Statistical Analysis
- Machine Learning
- Data Visualization
- Resource allocation
- Performance metrics
- Effective communication
- Vendor communication
- Skilled in Python/Tableau/SAP
Timeline
Process Analyst
Apple
01.2023 - Current
Program Manager
Apple
01.2022 - 01.2023
Program Manager
Apple
01.2021 - 01.2022
Product Lead
Apple
01.2020 - 01.2021
Marketing Manager
Stamford Symphony Orchestra
01.2018 - 01.2020
Content Creator
Def Jam Recordings
01.2015 - 01.2018
Bachelor of Arts - Digital Media Business Strategies
University of Connecticut
Associate of Applied Science - Multimedia Development & Management
College of Westchester
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