Summary
Overview
Work History
Education
Skills
Timeline
Generic

PIERRE BATES

Virginia Beach,VA

Summary

Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems that is efficient and competent in handling scheduled and unscheduled patients. Successful at resolving paperwork and operational problems to complete timely registrations. Documents critical data elements consistently to facilitate proper identification and billing for each patient. Committed to providing personalized service and quality patient care.

Overview

7
7
years of professional experience

Work History

Patient Care Specialist

Sentara Healthcare
09.2021 - Current
  • Manage over 100 patients daily.
  • Provides non-clinical support within clinic/practice environment.
  • Ensures exceptional patient experience by performing various complex administrative tasks to support patient care delivery.
  • Schedule appointments.
  • Employs high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Accurately inputted patient and insurance information into company's computer system using Epic.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Followed up on missed appointments with patients to reschedule and promote continuity of care.
  • Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.

Patient Registration Associate

Children's Hospital of the King's Daughter
04.2018 - 09.2021
  • Appropriately triage, identify solutions, and ensure satisfaction of up to 100 inquiries made via phone and in person
  • Maintain high quality assurance by providing excellent customer service, listening closely to identify customer concerns, following internal procedures to verify caller identity, and sharing accurate information to resolve concerns
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives
  • Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations
  • Used Epic to Schedule appointments
  • Visited patients' rooms to collect insurance and financial information required for registrations
  • Imaged and scanned patient and registration documentation into electronic patient record via Powerchart and Epic
  • Assisted patients in filling out check-in and payment paperwork
  • Took copayments and compiled daily financial records
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.

Materials Management Technician

Children's Hospital Of The King's Daughter
04.2017 - 03.2018
  • Operated moving truck safely to deliver items to destination without nicks or scratches
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Moved furniture and boxes using utility dolly and truck ramp
  • Surrounded items in cling film, padded blankets and tape to protect from damage
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Navigated straightest route to reduce mileage on company trucks and speed up delivery
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners
  • Drove vehicles to deliver products and picked-up rejected or defective materials for return
  • Verified quantity and description of materials received by checking merchandise against packing list
  • Wrapped pallets in shrink wrap prior to loading
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Strapped items down on protective padding to secure throughout transportation
  • Arranged items at destination according to customer requests and instructions.

Education

Master of Science - Healthcare Administration

University of Phoenix
Phoenix, United States
09.2024

Bachelor of Science - Psychology

REGENT UNIVERSITY
Virginia Beach, VA
12.2016

Associate of Science - Social Sciences

TIDEWATER COMMUNITY COLLEGE
Chesapeake, VA
12.2013

Skills

  • Verify various health plans
  • Health Insurance
  • Appointment scheduling
  • Epic EHR proficiency
  • Microsoft Office
  • Medical office and receptionist experience
  • Data Entry
  • Self-Motivated

Timeline

Patient Care Specialist

Sentara Healthcare
09.2021 - Current

Patient Registration Associate

Children's Hospital of the King's Daughter
04.2018 - 09.2021

Materials Management Technician

Children's Hospital Of The King's Daughter
04.2017 - 03.2018

Master of Science - Healthcare Administration

University of Phoenix

Bachelor of Science - Psychology

REGENT UNIVERSITY

Associate of Science - Social Sciences

TIDEWATER COMMUNITY COLLEGE

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