Pierre O. Butler
Landover,MD
Summary
Customer service professional with proven track record in managing client interactions and optimizing service processes. Known for reliability, adaptability, and strong focus on team collaboration to achieve outstanding results. Expertise in conflict resolution and effective communication ensures seamless service delivery.
Overview
24
24
years of professional experience
Work History
Operations Support Specialist
Gallaudet University/Gallaudet Interpreting Service
01.2015 - Current
- In my role, I managed all incoming GIS communications and inquiries, using discretion to screen and direct calls and providing professional assistance to students, staff, faculty, and visitors. I supported the Director and Associate Directors by coordinating schedules, arranging appointments, and preparing materials for meetings and workshops. My responsibilities included maintaining databases for coordinators and liaisons, compiling bi-weekly reports on internal activities, and providing training and support for service request platforms, including account management and troubleshooting. Additionally, I oversaw GIS screening processes from initial contact to results documentation, coordinated logistics for meetings and events, managed office inventory and equipment, and performed various administrative tasks to enhance team operations and overall efficiency
Dispatcher
Gallaudet University/Department of Public Safety
01.2005 - 01.2006
- Prioritized and managed incoming calls from the campus community, addressing emergencies and service requests such as incidents, fires, power outages, security escorts, and vehicle assistance. Organized and relayed critical information to responders through two-way radio, email, and instant messaging, while accurately logging details in the CAD system, verifying locations, and dispatching appropriate responders. Maintained clear, ongoing communication with civilians and responders via radio, pager, email, and video feeds to ensure optimal scene safety. Leveraged extensive knowledge of campus buildings, street layouts, and camera placements to enhance safety protocols for officers and civilians. Coordinated services with campus departments and external agencies, including Facilities, Interpreting Services, Residence Life, DC Police, Fire and EMS, Animal Control, and local hospitals. Redefined the Team Lead role to provide effective supervisory coverage during management absences, supporting operational continuity and leadership within the team.
Customer Service Representative/ Teller
SunTrust Bank
01.2005 - 01.2006
- Received and counted working cash at the start of each shift, ensuring accurate starting balances. Processed and recorded all transactions promptly and in compliance with bank procedures, including cashing checks, accepting deposits and withdrawals, processing loan payments, and facilitating money transfers. Performed specialized tasks such as preparing cashier's checks, issuing money orders, handling traveler's checks, exchanging foreign currency, and ordering bank cards. Addressed customer inquiries, resolved account-related issues, and provided exceptional service. Balanced currency, cash, and checks in the cash drawer at the end of each shift, ensuring accuracy and consistency.
Customer Service Associate
After Hours
01.2001 - 01.2005
- Supported managers with daily operational functions and store maintenance, ensuring a well-presented environment. Operated register software and processed new alteration requests efficiently. Provided excellent customer service to a high volume of clients, maintaining a positive attitude and ensuring customer satisfaction. Addressed and resolved customer complaints professionally, leading to positive feedback and outcomes. Built strong relationships with clients through active listening and a deep understanding of their needs. Trained new associates in customer service best practices, improving overall team performance. Maintained a strong product knowledge base to deliver accurate information and assist customers effectively. Assisted in setting up the company booth at Bridal Shows, offering sales support to potential clients. Ensured timely handling of merchandise pick-ups and garment pressings to meet customer expectations.
Education
Deaf Studies/Buiness
Gallaudet University
Washington, D.C.05.2026
Information Technology Major -
University of Phoenix
Greenbelt, MD09.2009
Emergency Management in Higher Education Seminar
Catholic University
Washington, D.C.06.2009
Skills
- Operations Support and Tracking
- Scheduling
- Workflow Optimization
- Retail Experience
- Inventory Management and Auditing
- Customer Service Excellence
- Exceptional Interpersonal Communication
- Administrative Procedures
- Advanced ASL Proficiency
- Cultural Competence
- Cross-cultural Communication
Interpreting Experience
Provide professional on-site interpreting services for various events, ensuring clear and accurate communication for all participants to include:
Sunday Morning Worship Services | 2018 - Present
Annual Awards Banquet | 2018 - Present
ChildCare Center - Annual Events | September 2021 - Present
Timeline
Operations Support Specialist
Gallaudet University/Gallaudet Interpreting Service
01.2015 - Current
Dispatcher
Gallaudet University/Department of Public Safety
01.2005 - 01.2006
Customer Service Representative/ Teller
SunTrust Bank
01.2005 - 01.2006
Customer Service Associate
After Hours
01.2001 - 01.2005
Information Technology Major -
University of Phoenix
Emergency Management in Higher Education Seminar
Catholic University
Deaf Studies/Buiness
Gallaudet University
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