PIERRE PRIMM
Bryant,AR
Summary
A strong background in providing social services and administration. An innovative, hard-working professional with a healthy background in client relations in several different areas. An organized individual and self-motivated to successfully achieve goals/objectives. ACHIEVEMENTS & SKILLS several years of Church Administration, certified in Social Skills-Stop and Think Program, Public Speaker, Little League and Former Private school basketball coach, Former Big Volunteer, Fundraising Experience, Certified in Male Responsibility Curriculum(Wise Guys) Successfully completed Internships with ACADV (Alabama Coalition Against Domestic Violence), AIM (Aid to Inmate Mothers), and GSCFM (Greater Sickle Cell Foundation of Montgomery) Finding and Solving the right problems the first time, doing what it takes to produce results, freeing communities up for what they do best, and communicating with others to get action. Able to build and maintain rapport with clients, staff, and community partners. Take-charge professional by delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable County Administration Operations Manager with over 15+ years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
21
21
years of professional experience
Work History
County Administrator Operations Manager
Department of, Family Services
Little Rock, Arkansas
01.2023 - Current
- Provide management and oversight to the county’s four offices (North, Jacksonville, South and Southwest) to ensure consistency of operations and mission
- Supervise the county’s four County Supervisors
- Ensure consistency in approach to working with children and families across the four offices, including adherence to applicable policies and procedures and movement toward a transformed child welfare system in Pulaski County
- Participate in hiring processes and decisions for the county and put into place provisions to encourage the retention and capacity-building of new and existing staff
- Take corrective measures when staff and unable/unwilling to carry out their duties satisfactorily
- Ensure that staff are trained and have the necessary tools to carry out their duties
- Serve as a member of the county leadership team and work in a highly collaborative manner with other directors/managers/administrators to achieve stability in the current system and movement toward transformation
- Ensure that critical processes are carried out across the county, such as placement disruption meetings and protocols, removal meetings, family integrity meetings, court-required activities, and accountability activities
- Serve as a point of contact for receiving continuous quality improvement (CQI) reports and observations and ensure that County Supervisors attend to the actions indicated by CQI functions
- Use data on a regular basis to monitor critical activities across the four offices and for the county, for example, caseworker visits with children and parents, timeliness of investigations, parent-child family time, etc
- When an office or staff member is not meeting standards for performance, take steps to ensure corrections
- Serve as a visible and vocal proponent of a transformed child welfare system in Pulaski County, including advocating for community-based prevention supports, family-strengthening approaches, and coaching supervisors to be advocates of the transformation
- Serve as a liaison with community organizations, the courts, and other stakeholders to address concerns and ensure collaborative relationships are in place
- Conduct regular staff meetings to reinforce the mission, vision, and values of the transformed system and to address strengths and needs of the current system
- Ensure that parent and youth voices with lived expertise are included and used in leading the transformational efforts, and that concerns raised by those with lived expertise are addressed promptly within the county.
Family Service Worker Supervisor
Family
Little Rock, Arkansas
10.2015 - 01.2023
- Supervises a small professional staff by interviewing and recommending for hire, assigning, and reviewing work, training employees, resolving work problems, and evaluating the performance of the incumbent
- Reviews, monitors, and oversees staff investigation reports received from the Arkansas Child Abuse Hotline
- Interpreters DCFS policies, procedures to staff and stakeholders
- Develops corrective actions for staff when needed to achieve desired outcomes
- Consult and advise staff regarding the outcome of investigation reports to determine the proper recommendations for reports that are substantiated
- Coordinates services with other agencies when assisting multi-problem clients
- Presents DFCS informational programs and services to local civic organizations and schools
- Prepares and organizes data for county office and area investigation reports regarding the unit
- Determines the type of case clients will need as the results of investigation reports
- Determines and opens cases for protective, foster care, or supportive services.
Childcare Services Specialist
Division of Childcare And Early Childhood Education
Little Rock, Arkansas
07.2014 - 10.2015
- Maintained up-to-date confidential files, & CCLAS data in compliance with written procedures
- Initiated and completed complaint investigations in a timely manner according to written procedures
- Ensured Child Maltreatment Hotline is called if child maltreatment is suspected
- Processed all paperwork and data entry work on complaints and self-reports within the prescribed time frame
- Thoroughly inspected the entire facility and grounds at each monitor visit for essential compliance areas and non-essential areas annually and documented findings
- Communicated and coordinated with CACD, DCFS, other agencies, providers, and the general public as appropriate
- Demonstrated working knowledge of licensing and registration requirements, and the ability to communicate effectively with providers
- Demonstrated knowledge of state and federal laws applicable to the program area
- Demonstrated working knowledge of Better Beginnings including the basic requirements for each level
- Assisted providers in identifying needs and provided appropriate technical assistance and referrals to needed resources.
Program Coordinator I
Division of Developmental Disabilities Services, Children
Little Rock, Arkansas
04.2013 - 07.2014
- Coordinated, assisted, and enabled infants or toddlers with a disability and the child's family to receive Early Intervention services
- Coordinated the provision of Early Intervention services and other services (such as educational, social, and medical services that are not provided for diagnostic or evaluative purposes that is needed or is being provided
- Coordinated evaluations and assessments for children within the First Connections program
- Supervised small-scale staff
- Facilitated and participated in the development, reviews, and evaluations of Individualized Family Service Plans
- Conducted referrals and other activities to assist families in identifying available Early Intervention Service providers
- Facilitated the development of transition plans to preschool, school, or to other services
- Coordinated the funding sources for services required under Part C of the American Disability Act
- Conducted follow-up activities to determine that appropriate Part C services are being provided.
Extra
Department of Human Services
Little Rock, Arkansas
02.2012 - 03.2013
- Maintained front desk, displayed effective customer service and provided customer care services, received/distributed programs information to clients
- Merged and purged files set up computer equipment and accessories for staff
- Maintained/dispatched calls from switch board to inside and outside resources
- Inputted data, into operation systems such as answer and main frame, and all other specified duties by supervisor.
CSI CASE MANAGER
New Horizons
Columbus, GA
11.2008 - 10.2010
- Made recommendations for Service Improvement Plans
- Developed a CSI model for the role of CSI Manager
- Ensured baselines were taken as appropriate for later comparisons
- Provided coping skills for clients to achieve therapeutic goals
- Identified basic clients need and ensure clients safety
- Assisted parents/clients with individual counseling services
- Aided clients with building skills to help prevent crisis situations
- Provided crisis intervention to clients when necessary and case planning and ongoing services to clients
- Followed-up with clients for aftercare services to ensure stability.
ADVANCED SOCIAL SERVICES CASE MANAGER
Muscogee County DFCS
Columbus, GA
12.2004 - 08.2010
- Worked along with the DJJ to ensure physical/emotional safety of individuals to achieve desired outcomes
- Identified placement resources for children within the foster care/juvenile justice system
- Supervised children out of home and in home placements
- Assisted parents and placement providers with meeting the needs of clients
- Prepared adoption studies/ home evaluations for children available for adoption
- Provided crisis intervention, case planning and ongoing services to clients
- Maintained knowledge of current policies, laws, trends, and development within the specialized area
- Attended training, meetings, and conferences for continuing education within a specialized area
- Maintained required documentation and efficiently completed monthly reports for clients’ progression.
YOUTH DIRECTOR
Beallwood Area Neighborhood Development Inc
Columbus, GA
04.2002 - 10.2004
- Directed day-to-day operation and management of BAND Youth Program
- Targeted youth population (age 0-18) to increase program participation
- Collected, updated data, and developed a tracking system for maintaining community relationships
- Identified areas for new program development
- Coordinated training of youth leaders for various council responsibilities
- Developed and coordinated specific activities outlined in Knight Foundation grant
- Assisted and helped manage a program budget of $160K closely with the bookkeeper to ensure accuracy of funds
- Established Computer Lab with computer equipment; taught classes and maintained area in an organized and user-friendly space for both youth and adults
- Developed monthly reports for the BAND Executive Committee on the status of programs and the extent of youth involvement and made recommendations to the Board of Directors
- Prepared annual and six-month reports and evaluations of the specific activities outlined in the Knight Foundation grant and additional programs.
Education
Master of Public Administration -
AUBURN UNIVERSITY
01.2001
Bachelor of Social Work -
ALABAMA STATE UNIVERSITY
01.1999
Skills
- Microsoft Office/Word/PowerPoint/Outlook/ Excel -Adobe -APS Healthcare System -DCO Answer System-SafeMeasure-Structure Decision Making-Evident Change
- DCFS CHRIS System -Windows 10
- Strategic Planning
- Employee Motivation
- Customer Service
- Recruitment
- Customer Relations
- Organizational Structuring
- Materials Planning and Logistics
- Performance Improvements
- Sound Judgment
- Performance Evaluations
- Relationship Building
- Program Administration
- Goal Setting
- Decision-Making
- Training Management
- Delegating Work
- Scheduling
- Inventory Control
- Team Building and Leadership
- Data Analysis
References
References available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
County Administrator Operations Manager
Department of, Family Services
01.2023 - Current
Family Service Worker Supervisor
Family
10.2015 - 01.2023
Childcare Services Specialist
Division of Childcare And Early Childhood Education
07.2014 - 10.2015
Program Coordinator I
Division of Developmental Disabilities Services, Children
04.2013 - 07.2014
Extra
Department of Human Services
02.2012 - 03.2013
CSI CASE MANAGER
New Horizons
11.2008 - 10.2010
ADVANCED SOCIAL SERVICES CASE MANAGER
Muscogee County DFCS
12.2004 - 08.2010
YOUTH DIRECTOR
Beallwood Area Neighborhood Development Inc
04.2002 - 10.2004
Master of Public Administration -
AUBURN UNIVERSITY
Bachelor of Social Work -
ALABAMA STATE UNIVERSITY
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