Pierre Roberge

• Responsible for all open and close procedures
• Preparing and maintaining daily and weekly sales report
• Hiring , scheduling, training, and motivating and supervising store associates
• Designing store visual merchandising standard. Creating and maintaining sales floor merchandising for baby and kids gear, clothing, furniture, linens, and accessories.
• Provide in-person and phone customer service and issue resolution.
• great friendly communication skills
• retail buyer for several product categories.
• custom design baby and kids furniture, rooms, furniture,and linens.
• worked with vendors to create product displays, presentations, and promotions.

Focused on delivering the best possible customer experience

Responsible for driving store sales and promoting the store's website.

• Key Turner
• Hiring, training, and supervising sales and stock staff.
• Coordinated product placement on the showroom floor.
• Created Furniture Sales Floor Visual Design.
• Responsible for merchandising and maintaining department visual plan.
• Monitored inventory levels, ensuring sufficient stock was available for customers.
• Developed strategies for increasing sales in the furniture department.
• Organized special promotions and events to increase store traffic.
• Provided guidance and training to staff members on product knowledge, customer service, and selling techniques.
• Provided in-person and phone customer service and issue resolution with friendly presentation and communication skills.
• Resolved customer complaints promptly and professionally.
• Processed sales transactions accurately and efficiently at the point of sale.
• Assisted customers in selecting furniture based on their preferences and needs.
• Assisted customers in selecting appropriate furnishings based on their individual needs.

• Resolved customer complaints in a timely manner.
• Updated POS system with new products and promotional offers.
• Organized promotional events to increase product awareness.
• Managed daily banking activities such as deposits and withdrawals.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Monitored inventory levels and placed orders to restock shelves.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
• Collaborated with company managers regarding product pricing, promotions and markdowns.

focused on delivering best possible customer experience by providing fresh and contemporary

designing furniture, linens, decorative accessories for customers and for store's private label