Pierre Rodriguez
Carlsbad,CA
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
Work History
Sales Supervisor
Marc Jacobs
12.2023 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Sales driven, always working on finding new methods to push my sales and have been top seller since March to current
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Supply Chain
Fastenal
02.2023 - Current
- Tracked and monitored purchase orders, deliveries and invoicing to verify accuracy and compliance.
- Supervised staff members tasked with handling materials management, planning, purchasing, and customer service duties.
- Oversaw demand planning, purchasing, and logistics.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
Client Advisor
Salvatore Ferragamo
06.2021 - 11.2022
- Upheld grooming and uniform standards.
- Maintained thorough product knowledge including older and newer season releases, styles, materials, and product history.
- Built exceptional client rapport utilizing client outreach tactics and maintaining and organized client book.
- Made at least 10% of sales from regular outreach to clients. When assisting clients, showcased 3-4 alternatives to help client find more than one option.
- Consistently achieved monthly goal and surpassed goal by at least 5-10% each month.
- Contacted customers when particular items became available.
Key Holder
AG Jeans
05.2021 - 10.2021
- Maintained and organized sales floor, ensuring floor presentation was up to standard.
- Maintained product knowledge including styles, fit, and materials for men’s/women’s merchandise.
- Maintained a well organized client book enabling me to keep track of client wants, needs, and expectations.
- Ensured each sale included more than one item to uphold UPT.
- Implemented loss prevention strategies to minimize store shrinkage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Floor Supervisor
Dr. Martens
07.2020 - 04.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept conversion at a 30% rate and ensured UPT was maintained at 2% and up
- Maintained an ATV over 10% of goal
Client Advisor
Theory
02.2020 - 04.2021
- Required to dress customers in coordination with their personal style to meet sales goals for each shift.
- Made a welcoming and warm connection with each client and easily worked with a client-based system.
- Ensured that personal image is an appropriate and accurate representation of brand image, maintaining a well-groomed and well-dressed appearance for each shift.
Client Advisor
Kate Spade New York
04.2019 - 04.2020
- Had a broad knowledge in company product including product material, make, wear, and styling.
- Had the highest CRM and guest journey.
- Had a high percentage of repeat/loyal customers.
- Provided customers with products that were individually well-suited to each.
- Always up to date with newly released products.
Sales Associate
Converse
10.2018 - 07.2019
- Well versed in products and product details such as shoe styles, how each shoe fits, company collaborations and collaboration designs, etc.
- Assisted clients in finding products tailored to their personal styles.
- Achieved the highest rating in guest surveys.
Sales and Stock Associate
Calvin Klein
10.2016 - 08.2020
- Responsible for high-volume customer service while pushing to meet sales goals by the end of the workday.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Skills
- Bi-Lingual (English and Spanish)
- Leadership, Collaboration
- Problem Solving, Decision-Making
- Organization
- Adaptable
- Sales driven
- Sales Presentations
- Management Support
- Sales strategy development
- Staff Management
Type or edit your skills here
Timeline
Sales Supervisor
Marc Jacobs
12.2023 - Current
Supply Chain
Fastenal
02.2023 - Current
Client Advisor
Salvatore Ferragamo
06.2021 - 11.2022
Key Holder
AG Jeans
05.2021 - 10.2021
Floor Supervisor
Dr. Martens
07.2020 - 04.2021
Client Advisor
Theory
02.2020 - 04.2021
Client Advisor
Kate Spade New York
04.2019 - 04.2020
Sales Associate
Converse
10.2018 - 07.2019
Sales and Stock Associate
Calvin Klein
10.2016 - 08.2020
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