Microsoft Office
Pierre Saks
DIRECTOR GLOBAL IMPLEMENTATION
Irvine,CA
Summary
Accomplished logistics executive with 23+ years of driving operational excellence, process optimization, and digital transformation within global supply chains. Spearheaded strategic implementations, standardizing processes, and deploying technology solutions to enhance efficiency and revenue growth; drove a 25% increase in customer satisfaction ratings and a 15% revenue boost. Directed global supply chain operations, leading a team of 30+ to optimize processes and drive digital transformation; achieved a 40% reduction in logistics costs through automation and process standardization. Builds high-performing teams, fostering continuous improvement, and achieving business objectives.
Overview
26
26
years of professional experience
Work History
DIRECTOR GLOBAL IMPLEMENTATION
Agility Logistics now DSV
01.2018 - Current
- Spearheaded global implementations and operational strategies for top 50 enterprise customers, driving revenue growth from $700M to $1.2B in 3 years
- Championed process standardization, automation, and digital transformation initiatives to enable scalability and consistent high-quality results across a $1.2B+ revenue portfolio
- Built and managed offshore Global Control Tower to program manage customer KPIs, auto pricing, auditing, reporting, and end-to-end global network support, increasing customer satisfaction and business awarded by 58% over 3 years
- Revolutionized billing processes by establishing standardized customer rate card, improving invoice accuracy to 98% with transparent rates and simplified workflows
- Conceptualized and launched proprietary Rate Calculator application to automate pricing, validation, auditing, and job financial updates, reducing invoice rejection rates by 90%
- Constructed scalable global implementation ecosystem with 220+ step plans, templates, and unified SharePoint structure to ensure consistent deployments globally, resulting in implementation times being reduced on average by 3 months
- Spearheaded RPA and digital transformation initiatives, integrating Project44 and IoT solutions, realizing $1M+ annual cost savings through operational optimization.
- Instituted robust Master Data Management practices and data governance standards, improving reporting quality by 28%.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management
- Eliminated $800K+ in annual costs by automating manual reporting through advanced BI reporting capabilities and delivering live, customized dashboards for top clients.
- Provided hands-on implementation leadership, subject matter expertise, and facilitated comprehensive training/knowledge transfer initiatives globally. Customer onboarding service satisfaction rose to +90%
DIRECTOR PROCESS DEVELOPMENT & SYSTEM IMPROVEMENT
GeoLogistics / Agility
01.2001 - 01.2018
- Directed continuous improvement initiatives across Americas region, spearheading process standardization, technology enhancements, and training programs, yielding at least 15% incremental improvements on each initiative.
- Streamlined RFQ/bid response processes and pricing governance by creating centralized database and standardized templates, cutting response time and effort by 50%.
- Pioneered development of company's first Global Dispute Management Application to standardize dispute resolution processes across regions, eradicated 99% of email correspondence required beforehand.
- Defined and administered branch-level KPIs, conducting monthly operational reviews to drive performance improvement and accountability, applied Gamification to increase branch competition, every branch had at least 1% improvement to prior month.
- Represented Americas on Global Operations Information Management Team and served as board member on Job Booking Rules and Master Data Management councils, delivered numerous projects with 100% success rate.
- Played pivotal role in multiple M&A initiatives, leading new country implementations and integrations in Mexico, Chile, Peru, Brazil, Colombia, and 4 x acquisitions in the US. Each implementation was completed within 6 months.
- Instrumental in creating and managing 15+ member Business and Network Support teams for Americas region, enhancing operational support and knowledge sharing.
- Devised comprehensive training capabilities as Subject Matter Expert (SME), leading over 40 user acceptance testing sessions, system releases, and 75 regional training rollouts.
- Assembled high-performing training team conducting 50+ on-site sessions annually, creating web-based self-service training curriculums, and pioneering innovative knowledge-sharing initiatives like 'Tip of the Day' broadcast.
- Led Americas Requirements Gathering for Oracle Transportation Management (OTM) implementation, serving as SME on 10-member Global Functional Requirements team to define requirements for 80 countries.
- Standardized region's charge code usage, auto pricing, and auto costing processes to drive 70% revenue assurance and 10% improvement in cost efficiencies.
- Orchestrated development of robust business intelligence capabilities, including 30+ on-demand report repository integrating 3 data warehouses, enabling advanced reporting and data analytics for 100+ business users globally
- Designed scalable data warehouse schemas and automated ETL processes to centralize enterprise information for advanced reporting and analytics
- Successfully Implemented and optimized data visualization/BI platforms like Cognos, Crystal Reports, Excel, and Data Cubes, and promoted global adoption of Power BI to 500+ users
- Experienced in leveraging SQL, IBI PowerBuilder, QlikView, WebFOCUS, Data Lakes, and MongoDB for reporting/data analytics and creating detailed reports/dashboards.
- Completed over 100 EDI implementations and customer integration projects with to streamline operations by 60% and enhance customer experience across Americas region.
- Involved in designing enhanced document formatting using Formscape to optimize output and improve process efficiency, 40% reduction in printing costs.
- Assumed core role in developing Agility Delivers Mobile App, enabling delivery drivers to update signatures, PODs, and damage photos directly into Core TMS and Customer Tracking Portal within 1 minute of completing delivery.
QUALITY MANAGER
BAX Global
01.1998 - 01.2000
- Designed and implemented Enterprise Quality Management System (QMS) to standardize global policies/procedures and drive continuous improvement.
- Developed and rolled out core QMS components: BAX Library, Locations Database, Bulletin Board, Non-Conformance Tracking, and Quality Reporting tools adopted 100% globally.
- Conducted training workshops and 'Think Outside the Box' seminars for all U.S Branch Managers on process improvement and strategic-thinking initiatives.
Education
Skills
Strategic, Goal Orientated, Logical Thinker
Solution Builder Driven by Technology
Client Needs Assessment
Customer Collaboration
M&A Integration
Strategic Planning & Execution
Project & Change Management
Business Solution & Process Improvement
Automation & Digital Transformation
Quality Management & Improvement
Process Engineering
Operations & Implementation
Logistics Management & Business Planning
Data Analytics
Reporting, Analytics & Business Intelligence
Training & Knowledge Management
Staff & Team Development
Finance & Accounting Knowledge
Software & Application Adept
Executive Presentations
Websites
Software
Power BI & other Visualization Tools
Reporting Tools
MS SQL Server & other Databases
Microsoft Project
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DIRECTOR GLOBAL IMPLEMENTATION
Agility Logistics now DSV
01.2018 - Current
DIRECTOR PROCESS DEVELOPMENT & SYSTEM IMPROVEMENT
GeoLogistics / Agility
01.2001 - 01.2018
QUALITY MANAGER
BAX Global
01.1998 - 01.2000