Pierre Santos
Rockville,Maryland
Summary
Talented with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. I can handle team needs with forward thinking strategies and strong focus on daily needs. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Highly motivated Sales Associate with extensive customer service and sales experience.
Overview
6
6
years of professional experience
Work History
Accountant Assistant
Williams Associates
Rockville , MD
01.2020 - Current
- Assisted in the preparation of financial statements, reports and records.
- Processed invoices and reconciled accounts payable transactions.
- Maintained accounting ledgers by verifying and posting account transactions.
- Prepared journal entries to record various business activities such as sales revenue, expenses.
- Compiled data from clients to accurately complete tax forms.
- Gathered and organized financial documents necessary for filing purposes.
BARISTA/CASHIER
CAR WASH COFFEE
Kensington, Maryland
04.2019 - Current
- Restock display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Recommended products based on solid understanding of individual customer needs and preferences
- Upsell food items with beverages, increasing store sales
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
SHIFT LEADER
CHICK-FIL-A, INC
Rockville, Maryland
08.2018 - 04.2019
- Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled team members for shifts based on business needs and customer demand.
Education
MONTGOMERY COLLEGE
05-2023
High School Diploma -
ROCKVILLE HIGH SCHOOL
01.2019
Skills
- Marketing
- Customer Service
- Team Building
- Communication
- Hospitality Service Expertise
- Photo Processing Equipment
- Lightroom Understanding
Languages
Spanish
Professional
Timeline
Accountant Assistant
Williams Associates
01.2020 - Current
BARISTA/CASHIER
CAR WASH COFFEE
04.2019 - Current
SHIFT LEADER
CHICK-FIL-A, INC
08.2018 - 04.2019
MONTGOMERY COLLEGE
High School Diploma -
ROCKVILLE HIGH SCHOOL
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