Pierre Toussaint
Bay Shore,NY
Summary
Dynamic manager with extensive experience managing operations at Black Sea Petroleum, increasing customer satisfaction, and growing sales through strong team leadership and challenging issue solving. Improved customer satisfaction while maintaining strict inventory controls. Proficient in Microsoft Office (Word and Excel) and fluent in three languages (English, French, and Haitian Creole). Time management skills were demonstrated, as well as the development of solid relationships with customers. Inventory and financial management have been significantly improved, but service and operational efficiency remain high.
Overview
5
5
years of professional experience
Work History
Manager
Black Sea Petroleum
04.2019 - 08.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening procedure
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Performed monthly billing for house accounts
- Processed merchandise to verify accuracy of invoices
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Associate of Science - Accounting
Suffolk County Community College
Brentwood, NY05.2021
Skills
- Invoice Processing
- Recordkeeping
- Invoicing
- Proficient in Microsoft Office Word, Excel
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash handling and management
- Trilingual ( English/French/Haitian Creole)
- Details Oriented
- Strong work ethic adaptability
Languages
French
English
Timeline
Manager
Black Sea Petroleum
04.2019 - 08.2024
Associate of Science - Accounting
Suffolk County Community College
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