Pierrett Fleury-Pierre
Port Saint Lucie,FL
Summary
I am an enthusiastic Health Science student with a deep passion for patient care and a strong desire to be part of a dedicated healthcare team. I am currently pursuing a degree in Health Information Technology and have a solid background in administrative support, customer service, and front-desk operations. I am known for being organized, adaptable, and calm under pressure. I'm eager to bring a positive attitude and a strong willingness to learn, ready to grow, support clinical staff, and contribute meaningfully to the patient care experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Conifer Health
01.2025 - Current
- Greet and register patients, ensuring accurate demographic, insurance, and billing information.
- Verify insurance coverage, obtain authorizations, and collect co-pays in compliance with company policies.
- Provide clear communication to patients regarding financial responsibilities and admission procedures.
- Collaborate with clinical staff to ensure smooth patient flow and positive experience.
- Maintain HIPAA compliance and safeguard patient information at all times.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Accounts Receivable Clerk
Murgado Automotive Group
01.2023 - Current
- Maintain accurate records and perform high-volume data entry with confidentiality.
- Handle multi-line phone systems and assist customers with account inquiries.
- Collaborate with internal departments for billing accuracy and documentation.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Responded to inbound inquiries regarding accounts and payments.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
Accounts Payable Clerk
Delray Buick GMC
06.2019 - 06.2021
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Customer Service Representative
AT&T
02.2018 - 06.2019
- Resolved high-volume billing and service inquiries with professionalism.
- Used CRM systems to document interactions and ensure customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Front Desk Receptionist
Spa 360
09.2016 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Receptionist
ITT Technical Institute
02.2015 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Education
A.S. - Health Information Technology
Palm Beach State College
05.2028
Studies - Registered Nursing
ITT Technical Institute
09.2016
Skills
- Patient & Visitor Communication
- Medical Terminology (Basic)
- HIPAA Awareness & Confidentiality
- Data Entry & EHR Exposure
- Front Desk Operations
- Multitasking in Fast-Paced Settings
- MS Office Suite Excel Outlook
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- EMR
- Team collaboration
- Eligibility determination
- Payment processing
- Electronic health records
- Data entry
Certification
- ICD-10, CPT, HCPCS Coding
- Healthcare Informatics Fundamentals
- Electronic Health Records (Intro)
Timeline
Patient Access Representative II
Conifer Health
01.2025 - Current
Accounts Receivable Clerk
Murgado Automotive Group
01.2023 - Current
Accounts Payable Clerk
Delray Buick GMC
06.2019 - 06.2021
Customer Service Representative
AT&T
02.2018 - 06.2019
Front Desk Receptionist
Spa 360
09.2016 - 06.2018
Front Desk Receptionist
ITT Technical Institute
02.2015 - 09.2016
A.S. - Health Information Technology
Palm Beach State College
Studies - Registered Nursing
ITT Technical Institute
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