Pierson Douglas

• Worked front counter, kitchen and other areas.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Provided exceptional customer service, addressing concerns or issues promptly and professionally.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.

I performed opening and closing duties for the concession stand, box office, and as an usher. I cleaned and maintained auditoriums and restrooms. I informed guests about currently featured films, policies, programs, and more. I promoted AMC's Stubs program by informing every guest about its benefits.

• Complied with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Analyzed customer preferences to design and create tailored products.
• Coordinated food deliveries to guarantee timely arrival of supplies.

As a baker, I was responsible for preparing baked goods of different varieties. I often had opportunities to create or innovate recipes, which kept things exciting. Working directly with customers was part of the job, and in all cases, a commitment to customer satisfaction and a passion for providing consistent quality was a must. Alongside baking, I also took on the responsibility of cleaning and maintaining baking equipment, ensuring everything was in top condition. Following all safety and sanitation protocols was paramount to me, ensuring a safe and hygienic working environment for myself and my colleagues.