Pierson Pinnell
Cassville
Summary
Hard-working individual, always thriving for perfection. Have been employed in the customer service industry for my whole career. I am detail-oriented, and want to make sure the customer is always happy. I strongly believe communication is the key to making sure information and details are passed on to where they need to be, and for the process to go smoothly.
Overview
10
10
years of professional experience
Work History
Rework Project Manager
Arning
05.2022 - Current
- Identified and assessed rework required by collaborating with stakeholders, gathering feedback, reviewing project documentation, and conducting tests to understand the scope and nature of rework needed
- Developed a comprehensive rework plan, including a timeline, budget, and resource allocation to address identified requirements efficiently
- Communicated regularly with stakeholders, providing updates on the rework timeline, budget, and any risks or challenges encountered during the process
- Managed the rework team by providing clear instructions, assigning tasks, monitoring progress, and ensuring team motivation and productivity
- Ensured quality standards were met by conducting additional tests and inspections on the rework, maintaining high-quality deliverables
- Performed all other duties as assigned to support project success
Mechanic
Les Jacobs Ford
08.2021 - 05.2022
- Diagnosed and repaired vehicles of all makes and models, specializing in a wide range of services including front-end alignments, software programming, and complex mechanical repairs
- Improved service turnaround time by 15% through efficient troubleshooting and streamlined repair processes, ensuring customer satisfaction and repeat business
- Collaborated with the service team to implement best practices for vehicle maintenance, enhancing overall shop productivity and quality of service
- Maintained a clean and organized workspace, adhering to safety protocols and ensuring compliance with industry standards
Service Manager
Les Jacobs Ford
11.2020 - 05.2021
- Oversaw daily operations of the service department, managing a team of mechanics by scheduling and dispatching jobs to ensure timely completion of repairs
- Enhanced customer satisfaction by 20% through proactive communication, addressing client concerns, and providing detailed explanations of service needs and costs
- Tracked and managed monthly hours and invoices, ensuring accurate billing and maintaining a balanced budget for the department
- Implemented a digital tracking system for service requests, improving workflow efficiency and reducing scheduling errors by 10%
Parts Manager
Les Jacobs Ford
08.2020 - 11.2020
- Managed the ordering, receiving, and inventory of automotive parts, ensuring a well-stocked inventory to support service department needs and minimize downtime
- Streamlined the parts dispatch process to the service team, reducing wait times for repairs and improving overall service efficiency by 12%
- Processed warranty tickets through the warranty system, ensuring accurate documentation and timely reimbursements for warranty-related repairs
- Conducted regular inventory audits, reducing discrepancies by 8% and maintaining accurate stock levels to meet demand
Project Manager
Arning
02.2020 - 08.2020
- Acted as the primary point of contact for clients, providing regular updates on project statuses and ensuring alignment with customer expectations
- Proactively reached out to potential customers to discuss quotes, securing 10 new contracts through effective communication and relationship-building
- Compiled and delivered detailed project documentation to clients, ensuring transparency and facilitating smooth project execution
- Coordinated with internal teams to ensure all customer requirements were met, contributing to a 95% customer satisfaction rate during tenure
Service Advisor
Les Jacobs Ford
08.2015 - 02.2020
- Served as the first point of contact for customers, managing a high volume of phone inquiries and scheduling appointments to ensure efficient service operations
- Built strong relationships with clients by providing exceptional customer service, addressing concerns, and recommending appropriate services, resulting in a 25% increase in customer retention
- Collaborated with mechanics to prioritize and expedite urgent repairs, ensuring quick turnaround times while maintaining quality standards
- Maintained detailed records of customer interactions and service histories, improving follow-up processes and enhancing the overall customer experience
Education
Associates of Arts - Business
Ozark Technical Community College
Springfield, MO08.2014
Highschool Diploma - undefined
Kickapoo Highschool
Springfield, MO08.2008
Skills
- Communication
- Detail Oriented
- Customer Service
- Multi-tasking
- Team Leadership
- Process Optimization
Timeline
Rework Project Manager
Arning
05.2022 - Current
Mechanic
Les Jacobs Ford
08.2021 - 05.2022
Service Manager
Les Jacobs Ford
11.2020 - 05.2021
Parts Manager
Les Jacobs Ford
08.2020 - 11.2020
Project Manager
Arning
02.2020 - 08.2020
Service Advisor
Les Jacobs Ford
08.2015 - 02.2020
Highschool Diploma - undefined
Kickapoo Highschool
Associates of Arts - Business
Ozark Technical Community College
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