Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pierson Tinkler

Hastings,MI

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Member Service Representative

MVP Sportsplex
07.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Head Baseball Coach

Hastings Area School Systems
03.2022 - Current
  • Baseball coach for the Hastings High School Junior Varsity baseball team.
  • Scheduled and organized practice for the team
  • Worked one on one with each player to develop their skills
  • Mentored and assisted each player that needed academic assistance to remain eligible to play during the season.

Licensed Insurance Agent

Bankers Life
08.2022 - 02.2023
  • Working primarily with retirees in helping them with life and health insurance as well as extended care and setting them up with a licensed financial advisors
  • Sales and Marketing
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Sales and Marketing

M37 Auction
01.2022 - 08.2022
  • Helping people with picturing, describing, and posting their items onto the auction site
  • I also helped with loading and unloading items that people bought or dropped off for the auction.
  • Managed accounts to retain existing relationships and grow share of business.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Networked with previous clients to maintain an open line of communication to ensure repeat business.

Line Cook

Seasonal Grille
07.2017 - 03.2022
  • Worked my way up from a dish washer to a line cook and shift lead in the kitchen
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Event Caterer

Seasonal Grille
07.2017 - 03.2022
  • Greeting and interacting with people while delivering the best food service I can for their party.
  • Cooked for large groups of people and managing various types of food for large events.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
  • Disciplined and dedicated to meeting high-quality standards.
  • Coordinated with team members to prepare orders on time.

Education

No Degree - Business

Cornerstone University
Grand Rapids, MI
05.2024

Skills

  • Benefits Explanations
  • Client Service
  • Collaborative Environments
  • Client Relationship Management
  • Partnership Cultivation
  • Insurance Practices
  • Customer Service and Assistance
  • New Client Acquisition
  • Sell Policies
  • Professional Relationships

Additional Information

  • Awards , National Guard Sportsmanship Award November 2017 Received the sportsmanship award for the 2017 High School football season, presented by the National Guard.

Timeline

Member Service Representative

MVP Sportsplex
07.2023 - Current

Licensed Insurance Agent

Bankers Life
08.2022 - 02.2023

Head Baseball Coach

Hastings Area School Systems
03.2022 - Current

Sales and Marketing

M37 Auction
01.2022 - 08.2022

Line Cook

Seasonal Grille
07.2017 - 03.2022

Event Caterer

Seasonal Grille
07.2017 - 03.2022

No Degree - Business

Cornerstone University

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Pierson Tinkler