Pieter Venter
Iola
Summary
Results-driven leader with a track record in managing production schedules and team performance. Expertise in developing training programs and standard operating procedures that enhance operational efficiency and ensure adherence to company policies.
Overview
36
36
years of professional experience
Work History
Manufacturing/Small Business Owner
Venter Technologies,LLC
Iola
01.2015 - Current
- Oversaw production schedules to meet operational goals and timelines.
- Managed team performance through regular training and skill development sessions.
- Developed standard operating procedures for consistent manufacturing practices.
- Managed day-to-day operations including scheduling shifts, assigning tasks, monitoring progress.
- Supervised staff members in their daily operations to ensure adherence to company policies and procedures.
- Identified areas of improvement within existing processes or systems for increased efficiency.
- Organized training sessions for staff members on usage of machinery and equipment safely.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance, and other operational reports to detect production problems.
- Reduced expenses by aligning resources to minimize impact on production or cost.
- Collaborated with suppliers to negotiate better terms for raw material procurement.
- Met or exceeded target for on-time customer shipments.
Copier sales and service/Business Owner
Digital Graphics
Iola
01.2003 - 01.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
Copier Technitian/Senior Service Manager
Modern Copy Systems
Iola
05.1994 - 01.2003
- Diagnosed mechanical issues in copiers and performed necessary repairs.
- Installed and configured new copier systems at client locations.
- Conducted routine maintenance on various copier models to ensure optimal performance.
- Provided technical support to clients, troubleshooting copier-related problems.
- Trained staff on proper use and maintenance of copiers and printers.
- Collaborated with sales team to identify customer needs for copier solutions.
- Managed inventory of parts and supplies for efficient service delivery.
- Documented service calls and repairs in company database for record-keeping.
- Developed a comprehensive database system used to track service requests from customers.
- Tested functionality of newly installed or repaired equipment before returning it to customers.
- Assessed customer needs accurately in order to recommend additional services or products offered by company.
- Provided technical support to users in the installation of printer drivers and software applications.
- Analyzed diagnostic codes generated by digital copiers and printers in order to identify root cause of issue being reported by customer.
- Created detailed service reports for each job completed that included customer feedback and notes regarding the repair process.
- Utilized various tools including multimeters, soldering irons, screwdrivers and wrenches to complete repairs efficiently.
- Disassembled faulty components during repair process using appropriate safety procedures.
- Assisted customers in resolving network connectivity issues related to copier and printer setup.
- Communicated effectively with customers in order to explain the nature of their service request.
- Conducted regular preventative maintenance on all assigned copiers and printers.
- Researched parts availability for specific models of copiers and printers when needed for repairs.
- Responded quickly to emergency service calls from clients when needed outside normal business hours.
- Installed new hardware components such as toner cartridges, drums, fusers, transfer belts.
- Maintained an organized inventory of consumable supplies such as toner cartridges and paper rolls.
- Trained staff members on proper operation of newly installed or upgraded copier and printer units.
- Performed maintenance and repairs on copiers, printers, fax machines, scanners, and other office equipment.
- Performed upgrades on existing systems including firmware updates and memory expansions.
- Tracked new models on market and studied technical documentation to maintain exceptional service levels.
- Used troubleshooting abilities to detect malfunctions for on-site copiers and completed immediate repairs to restore performance.
- Traveled to business locations to troubleshoot, diagnose and resolve copier problems.
- Removed malfunctioning components and replaced with new or refurbished parts.
- Answered customer service calls and resolved issues quickly to return machines to operational status.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Analyzed wiring diagrams to gather repair information and procedures.
- Developed training programs for new staff to enhance service quality.
- Led team meetings to discuss performance and share best practices within the service team.
- Developed strategies to reduce costs while maintaining quality standards.
- Maintained relationships with external vendors providing support services such as maintenance, repair.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Addressed customer questions and concerns regarding products and services.
Diesel Electritian
Franco Trucking
Newark
11.1992 - 03.1994
- Installed electrical systems in trucks and trailers for optimal operation.
- Diagnosed electrical issues and performed necessary repairs on equipment.
- Conducted routine inspections of electrical systems to identify potential problems.
- Utilized diagnostic tools to troubleshoot electrical malfunctions effectively.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Repaired or replaced worn or defective parts using hand tools and power tools.
- Diagnosed issues in electrical circuits and equipment and took proper corrective or preventive measures for repair.
- Assessed, tested and operated variety of electrical components and systems.
- Diagnosed malfunctioning systems, apparatus and components to locate cause of breakdowns and correct problems.
- Diagnosed malfunctioning systems using schematics diagrams and test instruments such as digital multimeters.
- Dismantled electrical components using hand tools to disconnect and restore wiring connections.
Auto Electritian
Brayshaw Diesel Service
Nelspruit ZA
01.1990 - 09.1992
- Diagnosed electrical systems in various vehicles and equipment.
- Repaired and replaced wiring harnesses and components effectively.
- Installed new electrical systems in heavy-duty trucks and machinery.
- Conducted routine maintenance on electrical systems to ensure reliability.
- Performed wiring tests and removed faulty components.
- Inspected wires for damage or loose connections to identify any potential problems before they become serious issues.
- Repaired ignition wiring, safety control systems, air conditioning, and lighting systems.
- Completed installation tasks such as soldering connections and splicing wires.
Education
High School Diploma -
Bergvlam High School
Nelspruit ZA12-1989
Apprentice Auto Electrical
Brayshaw Diesel Service
Nelspruit ZAInformation Technology
Kyocera Mita Training Center
Fort Worth, TXSkills
- Electrical diagnostics
- Wiring installation
- Equipment repair
- System maintenance
- Production efficiency
- Customer service
- Problem solving
- Technical training
- Team leadership
- Effective communication
- Attention to detail
- Troubleshooting and Diagnostics
- Hand and power tools
- Professional demeanor
- Mechanical aptitude
- Relationship building
Languages
English
Full Professional
Afrikaans
Full Professional
Portuguese
Elementary
Timeline
Manufacturing/Small Business Owner
Venter Technologies,LLC
01.2015 - Current
Copier sales and service/Business Owner
Digital Graphics
01.2003 - 01.2019
Copier Technitian/Senior Service Manager
Modern Copy Systems
05.1994 - 01.2003
Diesel Electritian
Franco Trucking
11.1992 - 03.1994
Auto Electritian
Brayshaw Diesel Service
01.1990 - 09.1992
High School Diploma -
Bergvlam High School
Apprentice Auto Electrical
Brayshaw Diesel Service
Information Technology
Kyocera Mita Training Center