Pietra Bruzzone
Palm Coast
Summary
Dynamic Store Manager with extensive experience at Lowe's, excelling in customer engagement and retail store management. Proven track record in boosting sales performance through effective coaching and inventory control. Recognized for developing high-performing teams and implementing successful merchandising strategies, significantly enhancing customer satisfaction and driving profitability.
Overview
11
11
years of professional experience
Work History
Store Manager
Lowe's
11.2019 - Current
- Led daily store operations, ensuring optimal customer service, top line sales and bottom line profit.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and mentored staff on sales techniques and inventory management processes.
- Implemented visual merchandising strategies, enhancing store presentation and customer engagement.
- Analyzed sales data to adjust inventory levels and improve product placement efficiency.
- Oversaw compliance with safety standards, maintaining a secure shopping environment for customers and employees.
- Coordinated staff scheduling to optimize labor costs while meeting operational needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Lowe's
07.2017 - 11.2019
- Led daily store operations, ensuring optimal customer service, top line sales and bottom line profit.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and mentored staff on sales techniques and inventory management processes.
- Implemented visual merchandising strategies, enhancing store presentation and customer engagement.
- Analyzed sales data to adjust inventory levels and improve product placement efficiency.
- Oversaw compliance with safety standards, maintaining a secure shopping environment for customers and employees.
- Coordinated staff scheduling to optimize labor costs while meeting operational needs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
ASM Operations
Lowe's
06.2016 - 07.2017
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Analyzed sales data to identify trends and drive inventory management strategies.
- Assisted store manager in meeting standards for customer service and quality.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Controlled store inventory and reviewed cash handling and operations reports.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
ASM Specialty
Lowe's
01.2015 - 06.2016
- Led team in achieving operational excellence and customer satisfaction through effective training and mentoring.
- Analyzed sales trends and customer feedback to enhance product offerings and improve service quality.
- Coordinated promotional events, driving increased foot traffic and boosting sales performance.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
ASM Specialty
Lowe's
06.2014 - 01.2015
- Led team in achieving operational excellence and customer satisfaction through effective training and mentoring.
- Analyzed sales trends and customer feedback to enhance product offerings and improve service quality.
- Coordinated promotional events, driving increased foot traffic and boosting sales performance.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Matanzas High School
Palm CoastNo Degree - English
Santa Fe College
Gainesville, FLSkills
- Customer engagement
- Effective problem resolution
- Retail store management
- Coaching and guidance
- Sales experience
- Sales team development
- Inventory control
- Retail merchandising
- Financial cash management
- Talent acquisition
- Team development and guidance
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Lowe's
11.2019 - Current
Store Manager
Lowe's
07.2017 - 11.2019
ASM Operations
Lowe's
06.2016 - 07.2017
ASM Specialty
Lowe's
01.2015 - 06.2016
ASM Specialty
Lowe's
06.2014 - 01.2015
Matanzas High School
No Degree - English
Santa Fe College
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