Pietra Chaves
Miami,FL
Summary
Dedicated and highly creative professional with a passion for building strong client relationships, seeking a challenging role that allows me to connect with others, provide exceptional customer support, and contribute to a dynamic team environment. Committed to continuous growth and excellence in sales and customer service.
Overview
6
6
years of professional experience
Work History
Sales Team Trainer
Artefacto
06.2025 - 07.2025
- Conducted training sessions for new and existing sales team members focused on client engagement, product knowledge, and upselling strategies.
- Developed training materials for new team members at Artefacto.
- Mentored staff on customer service best practices and engagement techniques.
Luxury Interior Design Consultant
Artefacto
12.2023 - 03.2025
- Provided personalized interior design consultations for high-end clients, ensuring alignment with luxury aesthetics and functionality.
- Collaborated with architects and project managers to deliver bespoke design solutions.
- Drove sales by offering tailored product recommendations, resulting in increased client satisfaction and revenue.
- Maintained up-to-date knowledge of luxury design trends, materials, and finishes.
Egg Donor Matching Specialist
Freelancer
12.2022 - 12.2023
- Guided intended parents through the egg donor selection process with sensitivity and professionalism.
- Matched clients with suitable egg donors based on medical, genetic, and personal criteria.
- Maintained accurate records and facilitated communication between all parties involved.
- Provided emotional support and answered inquiries throughout the matching process.
Remote Sales Rep
Millennium Pet Transport
<ul>
<li>Conducted market research to identify selling possibilities and evaluate customer needs.</li>
<li>Listened to customer needs to identify and recommend best services.</li>
<li>Set up meetings with potential clients and listened to their wishes and concerns.</li>
</ul>
05.2022 - 11.2022
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Listened to customer needs to identify and recommend best services.
- Set up meetings with potential clients and listened to their wishes and concerns.
Waitress
A Brasileira
05.2021 - 11.2022
CRM & Sales Rep
American Insurance Point
07.2021 - 12.2021
- Built and nurtured client relationships, resulting in a 15% increase in client retention and upsell opportunities.
- Demonstrated a deep understanding of the company's product line, educating clients on sales and setup processes to maximize their benefits.
- Managed and organized multiple client accounts, ensuring efficient data entry and coordination.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
- Collaborated with cross-functional teams during order fulfillment to meet client expectations.
- Conducted sales transactions, consistently achieving or surpassing sales targets.
Logistics & Sales Rep
Schwinn Multiservices
<ul>
<li>Coordinated daily dispatch operations for timely delivery of goods.</li>
<li>Collaborated with team members to resolve transportation issues effectively.</li>
<li>Created detailed reports for management regarding customer feedback, sales trends, and account progressions.</li>
</ul>
01.2020 - 01.2021
- Coordinated daily dispatch operations for timely delivery of goods.
- Collaborated with team members to resolve transportation issues effectively.
- Created detailed reports for management regarding customer feedback, sales trends, and account progressions.
Education
High School - Orlando
Freedom High School
Orlando05.2021
Valencia College (DE) - Orlando
Valencia College
Orlando05.2021
Skills
- Effective communication
- Client relationship management
- Adaptability and quick thinking
- Team collaboration and motivation
- Sales and customer service excellence
- Sales strategy
- Customer relationship management
- Organizational and multitasking abilities
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Languages
- English
- Spanish
- Portuguese (native tongue)
Timeline
Sales Team Trainer
Artefacto
06.2025 - 07.2025
Luxury Interior Design Consultant
Artefacto
12.2023 - 03.2025
Egg Donor Matching Specialist
Freelancer
12.2022 - 12.2023
Remote Sales Rep
Millennium Pet Transport
05.2022 - 11.2022
CRM & Sales Rep
American Insurance Point
07.2021 - 12.2021
Waitress
A Brasileira
05.2021 - 11.2022
Logistics & Sales Rep
Schwinn Multiservices
01.2020 - 01.2021
High School - Orlando
Freedom High School
Valencia College (DE) - Orlando
Valencia College