Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pietro Passafiume

Summary

Dynamic leader, professional with a proven track record at Crosby Pet Center Inc., adept in customer service and complex problem-solving. I've excelled in staff management and business development, enhancing customer satisfaction and profitability. I have been Awarded multiple military honors for leadership and dedication. Skilled in multitasking with keen attention to detail, driving team success and operational excellence. I'm Known for strong analytical skills and commitment to achieving results. .I've developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Im seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Overview

20
20
years of professional experience

Work History

Manager

Crosby Pet Center Inc.
12.2011 - Current
  • Maintained Health and Care of all animals in store on daily basis
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Combat Engineer

US Army
03.2007 - 11.2011
  • Increased unit proficiency by leading rigorous training exercises in demolitions, mine warfare, and obstacle construction.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Maintained 100% accountability of assigned equipment worth more than Hundreds of thousands.
  • Worked effectively in fast-paced environments.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Awarded: Army Commendation Medal, Meritorious Service Medal, Army Achievement Medal, National Defense Service Medal, Nato Medal, Good Conduct Medal, Global War on Terror Service medal, Combat Action Badge, and Afghanistan Campaign Medal, and Purple Heart


Porter

The Sheffield
04.2005 - 06.2006
  • Cleaned and organized building areas as required.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Communicated with coworkers and managers about completed duties.
  • Completed sweeping, mopping, and window-cleaning.
  • Maintained building exteriors for professional, clean presentation standards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Doorman (Summer Relief)

The Allegro
06.2005 - 08.2005
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.

Education

GED -

Lehman High School
Bronx, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Staff management
  • Business development
  • Multitasking Abilities
  • Attention to detail

Languages

Italian
Native or Bilingual

Timeline

Manager

Crosby Pet Center Inc.
12.2011 - Current

Combat Engineer

US Army
03.2007 - 11.2011

Doorman (Summer Relief)

The Allegro
06.2005 - 08.2005

Porter

The Sheffield
04.2005 - 06.2006

GED -

Lehman High School

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Pietro Passafiume