Pietro (Mike) Giacona
Gretna,Louisiana
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
11
11
years of professional experience
Work History
Regional Operationas Manager
King & George LLC
10.2023 - Current
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Developed processes to save on costs and prevent losses.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Project Manager
King & George LLC
09.2018 - 10.2023
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Provided detailed project status updates to stakeholders and executive management.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Planning Engineer
NAVFAC Southeast
09.2016 - 09.2018
- Analyzed plans and specifications to identify scope and cost of projects.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Communicated with project management, engineering and purchasing personnel to solicit feedback on cost and lead-time estimation.
- Attended customer and vendor meetings to answer technical questions and complete required deliverables.
Facilities Maintenance Coordinator
Facility Services Inc.
09.2012 - 09.2016
- Managed staff, created work schedules, distributed assignments and supervised day-to-day operations.
- Managed equipment issues and scheduled repairs.
- Scheduled routine maintenance and repair of facility equipment.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Organized ongoing maintenance schedules to boost system performance.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Prepared action plans to establish procedures for various emergency situations.
Skills
- Excellent Interpersonal Skills
- Staff Supervision
- Compliance Management
- Report Writing Experience
- Strategic Planning
- Federal Regulations
- Budget Knowledge
- Resource Allocation
- Customer Retention
- Contract Administration
- Cost Control
- Business Growth Initiatives
Timeline
Regional Operationas Manager
King & George LLC
10.2023 - Current
Project Manager
King & George LLC
09.2018 - 10.2023
Planning Engineer
NAVFAC Southeast
09.2016 - 09.2018
Facilities Maintenance Coordinator
Facility Services Inc.
09.2012 - 09.2016
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