Piilani Tilton
Kailua,HI
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Delivery Driver
Bite Squad Restaurant Delivery Service
Kailua, HI
04.2021 - Current
- Read maps, followed oral and written instructions and used GPS technology to make 30-40 deliveries per day.
- Kept detailed mileage and fuel reports to track overall fuel costs
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Office Services Manager
Habilitat
Kaneohe, Hawaii
03.2007 - 04.2022
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Managed office operations while scheduling appointments for department managers.
- Solution specialist in high stress environment
- Manage/Supervise crew of 40/50 people
- Dispatch/Customer Service calls
Host/Ambassador, Guest Services
Outrigger Embassy Suites Waikiki Beachwalk
Honolulu, HI
06.2016 - 11.2020
- Checked and restocked server areas and organized and got change for front counter.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Upsell food & drink by 20%
Commercial Cleaning Specialist
Owner At GIINC
Kailua, HI
04.2008 - 12.2015
- Cleaning Services @ Kailua Professional Building for over 50 Licensed Professionals.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Kalaheo High School
Kailua, HI06.1988
Skills
- Office management
- Strategic planning
- Excellent multi-tasking ability
- Organizational skills
- Scheduling
- Workflow planning
- Clear oral/written communication
- Problem Solving
- Customer Relationships
- Communication and Interpersonal Skills
- Attention to Detail
Certification
- Communicate with Tact & Professionalism, Fred Prior Seminars - 2018
- How to Deliver Exceptional Customer Service, Fred Prior Seminars - 2018
- OSHA Compliance Training - 2018
- The Indispensable Office Manager, Fred Prior Seminars - 2018
- Certified OSHA 10 & 30 - 2021
- Certified CPR/First Aid, American Heart Association - 2023
Timeline
Delivery Driver
Bite Squad Restaurant Delivery Service
04.2021 - Current
Host/Ambassador, Guest Services
Outrigger Embassy Suites Waikiki Beachwalk
06.2016 - 11.2020
Commercial Cleaning Specialist
Owner At GIINC
04.2008 - 12.2015
Office Services Manager
Habilitat
03.2007 - 04.2022
High School Diploma -
Kalaheo High School