Summary
Overview
Work History
Education
Skills
References
Timeline
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Pikake Faga

Spanaway,WA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Extremely dedicated employee with a commitment to being punctual at all times.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Alaska Airlines
SeaTac, WA
07.2023 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Updated databases with new and modified customer data.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dispatcher

Hall Forest Products
Puyallup , WA
07.2019 - 10.2021
  • Responded to over two dozen daily caller requests with information about assistance and timeframes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Received new orders, prepared documentation and assigned personnel.

Server

Darden
Tacoma , WA
05.2017 - 11.2018
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Swing Shift Manager

Mcdonalds
Tacoma, WA
08.2009 - 09.2013
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 90% accuracy.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Onboarded new employees with training and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted monthly inventories of raw materials and components on work floor.

Education

High School Diploma -

Nanakuli
Honolulu, HI
05.2007

Skills

  • Inbound and Outbound Calling
  • Complaint resolution
  • Customer consulting
  • Call Center Operations
  • Positive and professional
  • Grammar
  • Typing proficiency
  • Computer Proficiency
  • Customer Service
  • Administrative Support
  • Critical Thinking

References

References available upon request.

Timeline

Customer Service Representative

Alaska Airlines
07.2023 - Current

Dispatcher

Hall Forest Products
07.2019 - 10.2021

Server

Darden
05.2017 - 11.2018

Swing Shift Manager

Mcdonalds
08.2009 - 09.2013

High School Diploma -

Nanakuli

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Pikake Faga