Pikake Quebatay
Waianae,HI
Summary
Adept at crisis intervention and preventive maintenance, I significantly enhanced resident rehabilitation and reduced relapse rates at Makana O Ke Akula. My exceptional organization and multicultural competence fostered a safe, efficient environment, achieving a notable improvement in tenant relations and safety management. I am a
Knowledgeable Resident Manager with strong background in managing household operations and ensuring smooth daily activities. Proven track record of implementing efficient systems that enhance household functionality and provide seamless support to residents. Demonstrated skills in budget management and staff coordination, contributing to well-organized and harmonious living environment.
Overview
6
6
years of professional experience
Work History
House Manager
Makana O Ke Akula
86-165 Kawili St. Waianae, Hawaii
02.2024 - Current
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Monitored adherence to facility rules and policies, enforcing disciplinary actions when needed for consistent order maintenance.
- Managed budgetary responsibilities, ensuring cost-effective allocation of resources while maintaining quality care for residents.
- Implemented conflict resolution strategies when necessary to maintain a safe living environment for all residents.
- Enhanced resident rehabilitation by implementing structured daily schedules and goal-setting activities.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Maintained compliance with all legal statutes, policies and procedures.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
- Developed rapport with diverse clients through active listening, empathy, and genuine connection.
- Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
- Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
- Participated in ongoing training opportunities to enhance professional skills and stay current on best practices in the field of peer support.
House and Pet Sitter
Ann Jermane-Coombs
Makana Towers, Waianae, Hawaii
10.2023 - Current
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients'' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
Cook
Hawaii Care & Cleaning
Hilton Hawaiian Village, Honolulu, Hawaii
09.2024 - 11.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
Cook
Aloha Hospitality Professionals
Hyatt Regency Waikiki
08.2024 - 09.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Ensured compliance with local health department regulations through regular equipment cleaning and maintenance, as well as proper food handling procedures.
- Changed out cooking oil on regular basis and kept fry area clean to avoid grease fires or hazards.
- Assisted management in maintaining accurate records of food supplies, equipment maintenance, and other operational aspects for optimal performance.
- Read food order slips and listened to verbal instructions to properly prepare food for customers.
Assistant Resident Manager
New Beginnings
Waianae, Hawaii
10.2023 - 02.2024
- Contributed to property safety by implementing emergency procedures and ensuring residents were well informed about their responsibilities in potential crisis situations.
- Collaborated with property manager to establish goals and objectives for the community, implementing strategies to achieve desired outcomes.
- Coordinated move-in/move-out logistics, decreasing unit turnover time and increasing potential rental income.
- Assisted in budget development by monitoring expenses and providing recommendations for cost-saving measures.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Supported aftercare planning for continued recovery after treatment.
- Developed individual treatment goals based on history and diagnosis.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Module Clerk
Oahu Correctional Community Center
Honolulu, Hawaii
03.2019 - 08.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Assisted with the processing of new inmates, ensuring accurate documentation and timely completion of necessary procedures.
- Reduced incidents of violence through regular monitoring of inmate interactions and proactive intervention.
- Promoted a respectful environment within the prison community through fair treatment of all inmates regardless of background.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Cleaned and sanitized surfaces, tools and equipment.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Fostered an inclusive work environment by promoting open communication among team members.
- Led team meetings to discuss goals, challenges, and strategies for improvement in the laundry department.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted in transporting newly admitted inmates from booking area to designated housing units while adhering to proper protocol.
- Demonstrated strong commitment to maintaining order and security within the jail facility, consistently going above and beyond expectations to ensure public safety and protection for all individuals involved.
- Prevented unauthorized access into secure areas through diligent monitoring of entry points such as doors or gates throughout the facility premises.
- Contributed to team success by consistently meeting or exceeding performance targets.
- Developed rapport with clients through empathetic communication, fostering trust in the organization''s services.
- Showcased professionalism through punctual arrival times and consistent completion of assigned tasks within deadlines.
Education
Liberal Arts
Honolulu Community College
Honolulu, Hawaii06-2025
Liberal Arts
Leeward Community College
08-2017
High School Diploma -
Honokaa High School
Honokaa, Hawaii06-1998
Skills
- Preventive Maintenance
- Exceptional organization
- Crisis Intervention
- Employee Scheduling
- Safety Management
- Mental health awareness
- Substance Abuse Knowledge
- Multicultural Competence
Behavioral Management
Client assessment
Risk and needs assessments
Tenant relations
Excellent multi-tasking ability
Work References
Ann Jermane-Coombs (209) 505-4899 House/Pet Sitter Boss
John Dudoit (808) 450-4042 Director of Makana O Ke Akua
Chef Urielle (808) 210-8283 Executive Pastry Chef, Hilton, Honolulu
Timeline
Cook
Hawaii Care & Cleaning
09.2024 - 11.2024
Cook
Aloha Hospitality Professionals
08.2024 - 09.2024
House Manager
Makana O Ke Akula
02.2024 - Current
House and Pet Sitter
Ann Jermane-Coombs
10.2023 - Current
Assistant Resident Manager
New Beginnings
10.2023 - 02.2024
Module Clerk
Oahu Correctional Community Center
03.2019 - 08.2023
Liberal Arts
Honolulu Community College
Liberal Arts
Leeward Community College
High School Diploma -
Honokaa High School