Hi, I’m
Pilar Cardaropoli
Appleton,WI
Summary
Professional in Global Supply Chain Management with extensive experience in delivering strategic solutions to enhance client relationships. Known for collaborative approach and achieving significant results through teamwork. Possesses strong analytical abilities and exceptional communication skills that drive client satisfaction and business growth.
Overview
15
years of professional experience
Work History
VF CORP.
Senior Account Specialist
10.2023 - Current
Job overview
- Collaborate closely with supply planning teams to identify opportunities within existing processes, leading to improved order base management.
- Ensure on-time delivery to Key Accounts by maintaining close communication with internal partners, including sales, planning, sourcing, and logistics teams.
- Analyze data to identify trends, and provide actionable insights to stakeholders.
- Mentor and train new team members, fostering a collaborative work environment that creates synergy.
HJORTNESS CPAs
Office Manager, Owner
09.2020 - 06.2023
Job overview
- Responsible for recruiting, training, and coaching team of 2-3 Administrative Assistants.
- Managed employee benefits, bill payments, and established strong relationships with vendors and business partners.
- Managed at-risk client escalations, resulting in increased client retention.
- Prepared weekly reports to ensure compliance with government-deadlines.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department contributors in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
VF CORP.
International Dealer Services Supervisor
01.2018 - 06.2020
Job overview
- Responsible for leading International Dealer Services Team of 8-10 Account Specialists, supporting order book management for The North Face, Reef, Vans, Kipling, Altra, and Smartwool brands.
- Coached and developed team members with a servant leadership approach, building trust-based relationships.
- Oversaw VF accounts in Asia Pacific and the Americas with multi-cultural sensitivity, and solutions-driven communication.
- Proactively reviewed customs requirements for Asia-Pacific, and the Americas, as well as global events with a potential impact to supply chain.
- Analyzed and prepared weekly, monthly, and quarterly service level data. Presented Sales & Operations Leadership with relevant and insightful reports.
- Established SOPs resulting in increased YOY On-Time service level 80-85% to 99% for International Distributors, as well as efficient and revenue-driven supply chain processes with VF Asia and VF Europe.
- Collaborated with inter-department management to identify emerging leaders, and provide them with growth-supporting resources.
- Created cross-brand BI reports for weekly and monthly reporting.
- Continuously honed international customs requirements to maintain a high level of proficiency, and knowledge that encourages future-forward thinking, increasing versatility and adaptability in response to ever-changing customer needs.
VF CORP.
Senior Customer Service Specialist
01.2013 - 01.2018
Job overview
- Trained and mentored new hires in business processes and account-specific requirements.
- Managed order base for International Distributors and Key Accounts.
- Collaborated with inter-department managers to ensure CRM systems and applications worked as intended, continuing high quality service to our customers.
- Efficiently and smoothly transitioned accounts during CRM software upgrade, by proactively communicating changes and their potential liabilities to stakeholders.
- Created cross-brand reports for weekly and monthly reporting.
ALTA RESOURCES
Senior Representative/Quality Assurance Specialist
01.2010 - 01.2013
Job overview
- Successfully implemented new quality assurance SOP.
- Identified trends, opportunities, and CSR coaching needs through meaningful data reporting.
- Trained and coached new team members on best business practices and phone etiquette.
- Handled FDA-regulated calls providing high level of professionalism and attention to detail.
- Displayed flexibility and excellent time management skills when demands changed, by providing timely support to internal clients.
Education
Fox Valley Technical CollegeAppleton, WI
Associate in Business Management from Global Business
05.2014
Skills
- Conflict Resolution
- Critical Thinking
- Problem Solving
- Tactical Execution
- Process Improvement
- Coach and Mentorship
- Contact Center Management
- Industry Expertise
- CRM software
- Teamwork and collaboration
- Attention to detail
Additional Specialized Skills
- Excellent organizational and interpersonal skills.
- MS Office, SAP S4/HANA, BI, Cognos, IBM, Wilke, QuickBooks, and Lacerte.
- Native bilingual Spanish written and spoken.
Timeline
Senior Account Specialist
VF CORP.
10.2023 - Current
Office Manager, Owner
HJORTNESS CPAs
09.2020 - 06.2023
International Dealer Services Supervisor
VF CORP.
01.2018 - 06.2020
Senior Customer Service Specialist
VF CORP.
01.2013 - 01.2018
Senior Representative/Quality Assurance Specialist
ALTA RESOURCES
01.2010 - 01.2013
Fox Valley Technical College
Associate in Business Management from Global Business
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