Pilar Chavez-Revoredo
Miami ,Fl
Summary
Dynamic Clinical Application Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Overview
11
11
years of professional experience
Work History
Clinical Applications Analyst II
Mount Sinai Medical Hospital
01.2022 - 07.2024
- Provides end-user just in time support and education reinforcement. Provides in-person, phone, and remote application support.
- Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling.
- Optimized application performance through thorough testing, bug identification and resolution efforts to reduce/resolve errors and maintain data integrity.
- Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications.
- Coordinates with Clinical Informatics team to maximize effectiveness and efficiency of the EHR system configurations.
Technical Support Representative
Asurion/Assurant
05.2018 - 01.2022
- Assisted clients with general support for hardware, peripherals, network connections, and external software
- Assisting customer through messaging platform and guiding them step by step through troubleshooting or hardware repair
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Computer Representative
Best Buy
05.2013 - 10.2018
- Boosted customer satisfaction by providing personalized computer recommendations based on their needs and preferences.
- Resolved technical issues for customers, ensuring optimal usage of their devices and fostering loyalty to the brand.
- Developed a strong knowledge base of various computer systems, components, and software applications to better assist customers in making informed decisions.
Education
Bachelor of Science - Information Technology
Florida International University
05.2023
Skills
- LAN/WAN, IP/VOIP, Active Directory Domain Controllers, Cisco Routers
- Software implementation experience
- Electronic Health Record Proficiency
- Clinical Workflow Optimization
- Critical Thinking Capabilities
Timeline
Clinical Applications Analyst II
Mount Sinai Medical Hospital
01.2022 - 07.2024
Technical Support Representative
Asurion/Assurant
05.2018 - 01.2022
Computer Representative
Best Buy
05.2013 - 10.2018
Bachelor of Science - Information Technology
Florida International University
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