Summary
Overview
Work History
Education
Skills
Timeline
Generic

PILAR CHAVEZ-REVOREDO

Miami,USA

Summary

Dedicated IT professional with over 5 years of experience in technical support and system analysis, including hands-on experience with hardware/software troubleshooting, incident resolution, and user support in high-paced environments. Proven ability to support Point of Sale (POS) systems, manage inventory control processes, and ensure compliance with service level agreements (SLAs). Adept at diagnosing network and system issues, supporting hardware rollouts, and delivering excellent customer service. Currently pursuing M.S. in Cybersecurity.

Overview

11
11
years of professional experience

Work History

Clinical System Analyst

Mount Sinai Medical Hospital
01.2022 - 07.2024
  • Delivered frontline technical support for clinical systems, resolving hardware, software, and network issues in alignment with service level agreements (SLAs).
  • Performed system diagnostics, testing, and troubleshooting for PC and workstation hardware to ensure maximum uptime in patient care environments.
  • Collaborated with cross-functional teams to support the deployment and configuration of new software and application patches, including EMR (Epic) updates.
  • Used incident management tools to log, track, and escalate service requests, ensuring timely and effective resolution of user-reported issues.
  • Trained end-users on application functionality and hardware usage, enhancing adoption and reducing incoming support tickets.
  • Identified opportunities for workflow automation and system enhancements to streamline clinical operations and improve overall IT service delivery.
  • Supported major go-lives, software rollouts, and IT events, including staging, testing, and post-deployment support for mission-critical systems.

Technical Support Representative

Assurant
05.2018 - 01.2022
  • Delivered remote technical support for software, hardware, and network issues via phone and ticketing system.
  • Performed troubleshooting of Windows workstations, LAN connections, and peripheral devices.
  • Logged and tracked technical incidents, ensuring timely escalation and resolution per SLA guidelines.
  • Provided guidance on installation and setup of client-side software, ensuring compatibility and usability.

Computer Representative

Best Buy
05.2013 - 10.2018
  • Assisted customers with PC and POS system setup and troubleshooting.
  • Participated in device staging and testing for new deployments.
  • Maintained inventory records and completed hardware returns under store RMA policy.

Education

Master of Science - Information Technology

University Of Central Florida
Orlando, FL
05.2026

Bachelor of Science - Information Technology

Florida International University
Miami, FL
05.2023

Skills

  • Healthcare IT systems (EPIC)
  • Windows OS & Desktop Support
  • HL7 standards expertise
  • Software Installation & Testing
  • User Access Management (Active Directory)
  • Ticketing Systems (ServiceNow, etc)
  • Active Directory / User Access

Timeline

Clinical System Analyst

Mount Sinai Medical Hospital
01.2022 - 07.2024

Technical Support Representative

Assurant
05.2018 - 01.2022

Computer Representative

Best Buy
05.2013 - 10.2018

Bachelor of Science - Information Technology

Florida International University

Master of Science - Information Technology

University Of Central Florida

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