Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Pilar De La Cruz

Hamilton Island

Summary

Highly motivated professional with excellent communication and customer service skills, seeking a customer service employee position at Hamilton Island Airport. I Possess experience in customer service in fast-paced environments, handling complaints, and fluency in English. I am eager to contribute to providing a positive experience for passengers and contributing to growing and diverse team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shop Assistant

The Gift
12.2024 - Current
  • Provided exceptional customer service, assisting clients and handling inquiries efficiently
  • Managed stock replenishment and maintained organized store displays, ensuring optimal presentation
  • Proficient in cashier duties, demonstrated strong sales skills, consistently meeting and exceeding sales targets

Front Office

Hamilton Island Watersports
06.2024 - Current
  • Delivered exceptional customer service, managing check-ins, reservations, and cashier duties efficiently
  • Proficient in handling high-volume transactions and resolving customer inquiries with professionalism
  • Demonstrated strong organizational skills, ensuring accurate record-keeping and smooth front office operations
  • Effectively promoted and sold water sports activities, achieving sales targets and enhancing customer experiences
  • Maintained high cleanliness standards in guest rooms and common areas, ensuring guest satisfaction
  • Demonstrated efficient time management, cleaning an average of 7 houses daily
  • Applied hygiene and safety protocols within the hospitality industry

Server

Ragazzi Italian Restaurant
03.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

HSE Engineer

Asociados en concreto
06.2023 - 01.2024
  • Worked as an HSE (Health, Safety, and Environment) Engineer, gaining 7 months of experience in safety-related roles
  • Led the development and implementation of a comprehensive HSE program, resulting in a 20% reduction in workplace incidents
  • Conducted thorough risk assessments and hazard identification studies, identifying and mitigating critical safety hazards
  • Conducted regular audits and inspections to identify and address potential compliance gaps
  • Developed and delivered engaging safety training programs for employees at all levels
  • Analyzed incident data to identify trends and develop proactive safety measures

Lift Operator & Food and Beverage

Sunday River Resort
06.2022 - 12.2022
  • Developed strong customer service, teamwork, and operational skills
  • Successfully performed a variety of essential roles, demonstrating adaptability and a strong work ethic: Lift Operator: Ensured safe and efficient operation of ski lifts, assisting passengers and enforcing safety regulations
  • Ticket Checker: Verified ticket validity and managed lift lines, providing excellent customer service
  • Attendant: Provided guest assistance and information, maintaining order and cleanliness in designated areas
  • Food Server: Served food and beverages, handled cash transactions, and ensured customer satisfaction

Garment Stocker

Metro S.A.C
04.2022 - 11.2022
  • Developed strong organizational, inventory management, and attention-to-detail skills while working as a Garment Stocker
  • Receiving, sorting, and organizing incoming garments efficiently
  • Accurately tracking inventory using the company's inventory management system
  • Maintaining a clean and organized warehouse environment
  • Utilizing barcode scanners for precise inventory recording

Food and Beverage

El punto del Sabor
12.2021 - 03.2022
  • Provided exceptional customer service in a fast-paced restaurant environment, ensuring customer satisfaction and positive dining experiences
  • Delivered friendly and efficient service to restaurant patrons, taking orders, serving food and beverages, and addressing customer inquiries and concerns
  • Managed multiple tables simultaneously, prioritizing tasks and ensuring prompt and accurate service
  • Proficient in POS systems and cash handling procedures
  • Maintained a clean and organized work area, adhering to all sanitation and safety guidelines

Education

Administrative assistant -

NATIONAL INSTITUTE OF ACADEMIC TRAINING
01.2022

Environmental Engineering -

NATIONAL TECHNOLOGICAL UNIVERSITY OF LIMA SOUTH (UNTELS)
01.2021

English Basic-Intermediate-Advanced -

INSTITUTE BRITANICO
01.2018

Skills

  • Organizational skills
  • Teamwork
  • Customer skills
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Adaptability
  • Computer skills

Websites

Certification

  • WHITE CARD
  • VALID RSA, RSG LICENCE QLD
  • FIRST AID - CPR/AED
  • INTERNATIONAL DRIVING CAR LICENSE

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shop Assistant

The Gift
12.2024 - Current

Front Office

Hamilton Island Watersports
06.2024 - Current

Server

Ragazzi Italian Restaurant
03.2024 - 05.2024

HSE Engineer

Asociados en concreto
06.2023 - 01.2024

Lift Operator & Food and Beverage

Sunday River Resort
06.2022 - 12.2022

Garment Stocker

Metro S.A.C
04.2022 - 11.2022

Food and Beverage

El punto del Sabor
12.2021 - 03.2022

Environmental Engineering -

NATIONAL TECHNOLOGICAL UNIVERSITY OF LIMA SOUTH (UNTELS)

English Basic-Intermediate-Advanced -

INSTITUTE BRITANICO

Administrative assistant -

NATIONAL INSTITUTE OF ACADEMIC TRAINING

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Pilar De La Cruz