Pilar Elwood
Casa Grande
Summary
Dynamic Customer Care Representative with extensive experience at Uhaul of Southern Arizona, excelling in problem resolution and customer satisfaction. Proven ability to operate commercial vehicles and forklifts while maintaining professionalism under pressure. Recognized for effective teamwork and a commitment to continuous learning, ensuring seamless service delivery and positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Uhaul of Southern Arizona
03.2022 - Current
- Assisted customers with inquiries and resolved issues effectively to enhance satisfaction.
- Processed rental agreements and transactions using proprietary software for accuracy and efficiency.
- Provided product knowledge to customers, ensuring informed decisions on rental options and services.
- Maintained a clean and organized work environment to improve customer experience during visits.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Operated commercial vehicles to deliver products safely and efficiently.
- Conducted pre-trip inspections to ensure compliance with safety regulations.
- Managed loading and unloading of goods, ensuring proper handling techniques.
- Assisted in training new drivers on safe driving practices and company protocols.
- Ensured customer satisfaction through accurate and timely deliveries, addressing concerns promptly.
- Loaded and unloaded trucks, ensuring safe handling of materials.
- Operated forklifts and pallet jacks to move inventory efficiently.
Customer Service Representative
Uhaul Moving And Storage
08.2021 - 03.2022
- Provided support in handling customer complaints, ensuring satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated product knowledge to assist customers effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with inquiries and resolved issues efficiently.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZSkills
- Customer service
- Inbound customer service
- Empathy and patience
- Point-of-sale system
- Teamwork and collaboration
- Problem resolution
- Willingness to learn
- Equipment operation
- Forklift operation experience
- Commercial vehicle operation
Timeline
Customer Care Representative
Uhaul of Southern Arizona
03.2022 - Current
Customer Service Representative
Uhaul Moving And Storage
08.2021 - 03.2022
High School Diploma -
Vista Grande High School