Pilar Flores- Ruiz
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2023 - Current
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Utilized reservation software programs proficiently, optimizing room bookings and maintaining accurate guest information.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Freight Team Associate
Home Depot
12.2022 - 04.2023
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Attached labels to finalized products before shipment.
- Ensured timely deliveries by coordinating with drivers and maintaining clear communication channels with customers.
- Inspected trailers before loading and after unloading, checking for unsecured items and missed cartons.
Order Fulfillment Associate
Walmart
05.2022 - 11.2022
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Safely and securely loaded items to prevent damage during transport.
- Updated merchandise pricing to match new values and special promotional rates.
- Prepared and checked outbound shipments for accuracy.
Warehouse Associate
Amazon
12.2021 - 05.2022
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Education
High School Diploma -
TBC Morelos 06
Cuernavaca, Morelos06.2018
Skills
- Report Preparation
- Multitasking and Organization
- Property Management Systems
- Hospitality services
- Conflict Resolution
- Complaint Handling
- Critical Thinking
- Problem-Solving
- Team Leadership
- Upselling strategies
Certification
- Preventing Human Trafficking: Recognizing The Signs
- Cyber Security
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Hilton Garden Inn Hotel
03.2023 - Current
Freight Team Associate
Home Depot
12.2022 - 04.2023
Order Fulfillment Associate
Walmart
05.2022 - 11.2022
Warehouse Associate
Amazon
12.2021 - 05.2022
High School Diploma -
TBC Morelos 06
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