Pilar Fort

Supervises a team of direct reports domestically and internationally ensuring the satisfaction of clients and consumers while managing a smooth operation of support, hospitality services, sales revenue, and brand awareness for Sports and Premiums. Responsible for working effectively with both client and internal 160/90 partnership account teams to deliver initiatives that achieve client results against established strategic and creative objectives, timelines, and financial goals, managing a 2.1 M budget. Communicates regularly with domestic and international and strategic partners for daily support and strategic planning for accounts in the USA, Asia, Caribbean, and Central America to ensure continued increases in sales revenue, brand awareness, and consumer satisfaction. 50% international and domestic travel.

• Oversees client communication, team management, event coordination, problem resolution, budget management, quality assurance, training and development, sales support, documentation and reporting, and relationship building.
• Improves client and customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions.
• Oversees daily operations of field, ensuring smooth workflow and timely completion of tasks.
• Cultivates strong relationships with key clients or stakeholders through consistent communication.
• Sharpens team performance through quarterly training sessions focused on sports and premium sales, customer service, brand updates, incentives/sweepstakes and communication skills.

Oversaw and coordinated field operations on a global scale for DIRECTV Sports and Premium subscription services. This role involved strategic planning, event execution, incentive planning and management, and managing field teams ensuring alignment with corporate objectives, overseeing budgeting and resource allocation, establishing performance metrics, and fostering collaboration among different regions and territories which was crucial in ensuring efficient and effective field operations across multiple locations worldwide. 10% increase in overall sales and improved client satisfaction.

• Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
• Improved client and customer satisfaction by effectively addressing concerns and providing prompt resolutions.
• Managed budgets and resources to ensure cost-effective program delivery within specified timeframes.
• Increased client and consumer satisfaction with meticulous planning, organization, and execution of initiatives.

• Managed direct reports domestically and remote contractors internationally in execution of educational, incentives, motivational events to boost sports and premium subscription sales for DIRECTV. Increased client satisfaction by building strong relationships and addressing their needs promptly. Maintained effective levels of direct contact with minimal supervision. Communicated regularly with domestic and international clients and strategic managers for daily support and strategic planning for accounts in USA, Asia, and Central America. 30% increase in incremental sales and client success rates.
• Streamlined internal processes for better efficiency in account management tasks.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Monitored and analyzed feedback to identify opportunities for improvement.
• Contributed to event marketing, sales and brand promotion through consumer incentives.

Was part of a team of certified facilitators and product trainers. Boosting premium, sports awareness, sales, at offshore, domestic call centers with customer service agents. Implementation of successful marketing strategies, incentives, which increase customer base, revenue. Experience developing training materials, presentations, and programming for corporate/sales audience. Accomplished 150% sales lift. Traveled 75% internationally.

• Maximized revenue growth by implementing effective upselling and cross-selling strategies in training curriculum.
• Increased sales productivity by developing and implementing sales incentives.
• Reduced time spent in field by creating efficient role-play scenarios for realistic practice during training sessions.
• Boosted overall customer satisfaction rates by emphasizing importance of exceptional service during all stages of sales process in trainings.
• Facilitated virtual, in-person and blended learning sessions.

Supervised team of marketing professionals, who used product knowledge, creative methods, leading technology that resulted in consumer satisfaction throughout automotive trade shows, automotive events, and lead generation programs. 80% domestic travel.

• Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
• Facilitated product demonstrations for automobile line to showcase functionality.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Developed and implemented incentive programs to increase sales and customer loyalty.

Oversaw events from start to finish to insure proper execution from staff, clients. Managed staff, set-up, tear down, and the success of positive guest-experiences. 99% client success rate.

• Boosted event attendance by implementing strategic marketing campaigns and engaging promotional materials.
• Managed event logistics for seamless execution, resulting in positive attendee feedback and return clients.
• Streamlined event registration processes to improve guest experience and increase efficiency.
• Maintained excellent communication with stakeholders throughout entire event lifecycle from conception to completion.
• Delivered outstanding customer service to both internal and external clients, fostering long-lasting partnerships within industry.