Pilar Gonzalez
Chicago,IL
Summary
Professional Individual with 10+ years of expertise in Customer Service & Relations, proven leadership in Team Management & Supervision, Skilled in Office Administration & Organization, Experienced in Food & Beverage Operations, Experienced in hotel administration, housekeeping operation. Reliable, Punctual, and Detail-Oriente.
Overview
10
10
years of professional experience
Work History
Student Affairs Officer
Colegio Tecnico Decroy A.C
09.2020 - 06.2024
- Guided students on university admission requirements, academic programs, housing, scholarships, and financial aid.
- Informed students and staff about campus organizations and departmental opportunities.
- Ensured compliance with district rules, policies, and procedures.
- Provided administrative support:
- Telephone and email correspondence
- Scheduling appointments
- Report preparation
- Record-keeping
Storekeeper/Costumer Service
Walmart
02.2020 - 09.2020
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Received product shipments and organized in stockroom storage area.
- Ordered goods from various vendors to maintain store merchandise levels.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
Housekeeping Supervisor
Hotel Intercontinental
03.2019 - 01.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
General Manager
Banco Guayana
02.2014 - 02.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
BBA - Accounting And Business Management
Monsenor De Talavera Institute
Caracas Venezuela07.1993
Howard And Evanston Community Center (ESL)
Chicago, ILSkills
- Time management
- Teamwork and collaboration
- Adaptability and flexibility
- Fluent in Spanish
- Sufficient in English to listen, read and follow directions
- Computer Skills: Microsoft office, Google Search
- Record Keeping
- Customer service skills
- Meet schedules and timelines
- Organized and punctual
Timeline
Student Affairs Officer
Colegio Tecnico Decroy A.C
09.2020 - 06.2024
Storekeeper/Costumer Service
Walmart
02.2020 - 09.2020
Housekeeping Supervisor
Hotel Intercontinental
03.2019 - 01.2020
General Manager
Banco Guayana
02.2014 - 02.2018
BBA - Accounting And Business Management
Monsenor De Talavera Institute
Howard And Evanston Community Center (ESL)
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