Pilar Gonzalez
Fort Lauderdale,FL
Summary
Highly communicative and quick-learning individual with a strong work ethic and a passion for exceeding expectations. Driven by a desire to continuously develop new skills and contribute to team success. Motivated and energetic leader with a background of hospitality and managing. I constantly bring a positivity and supportive atmosphere.
Overview
4
4
years of professional experience
Work History
Cashier/ Customer Service
Ideal Food Basket
08.2021 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained cleanliness and organization of assigned section.
- Processed a variety of transactions on the cash register, including cash payments, refunds, and exchanges.
- Handled money orders and mobile recharges for international customers.
- Provided translation services between English and Spanish to assist customers and colleagues.
- Was responsible for training new hires.
Cashier/ Customer Service Associate
CVS Pharmacy
08.2022 - 02.2023
- Provided excellent customer service in a retail environment.
- Managed a wide range of transactions, including card reloads, money gram services, bill payments, coupon processing, insurance transactions, order pickups, passport, Id pictures, and photocopying services.
- Answered phone calls and help assist customers.
- Maintained store cleanliness by facing items, stocking shelves, and returning misplaced items.
- Weekly tag day responsibilities, including removing old tags, applying new ones, by using a scanner to help with where the tags go.
- Processed UPS drop-offs.
- Consistently maintained customer satisfactory
- Provided translation services between English and Spanish to assist customers and coworkers.
Hostess
Bar Rita
06.2023 - 08.2023
- Welcomed and escorted guests to their tables, ensuring a positive first impression.
- Managed reservations and scheduling.
- Rolled silverware and bussed tables.
- Managed phone inquiries and provided information to customers.
- Maintained comprehensive knowledge of the menu to assist guests.
- Provided translation services between English and Spanish to assist customers and colleagues.
- Took orders, processed payments, greeted tables, food run, and uber eats.
After Care Teacher
Stephen Foster
12.2023 - 05.2024
- Monitored play to reinforce positive behavior and address areas for improvement, using redirection techniques as needed.
- Maintained a clean and safe environment by sanitizing surfaces and toys regularly.
- Employed patience and behavior modification techniques to ensure a safe and orderly environment.
- Provided tutoring and mentoring to students.
- Led students in engaging activities as crafts and homework assistance.
- Supervised children at all times.
Server/ Bartender
Twin Peaks Restaurants
03.2024 - Current
- Prepared and served a wide variety of cocktails, beers, and other beverages with precision and efficiency.
- Giving hospitality to all of my guest.
- Managed cash transactions accurately, including handling cash drawer and processing payments.
- Addressed customer inquiries and resolved complaints promptly and professionally, ensuring customer satisfaction.
- Trained new team members as a server, providing guidance on service standards and procedures.
- Demonstrated strong multitasking abilities, managing multiple customer orders and requests simultaneously.
- Upselling and promoting specials.
Education
Stranahan High School
1800 SW Fifth Pl, Fort Lauderdale, Fl 33312Skills
- Strong work ethic
- Leadership
- Customer service skills
- Ability to work under pressure
- Emotional intelligence
- Great with sales
- Organization
- Fast learner
- Active listening
- Aware
- Problem solver
- Multitasking
- Communication
- Editing
- Marketing
- Time management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/ Bartender
Twin Peaks Restaurants
03.2024 - Current
After Care Teacher
Stephen Foster
12.2023 - 05.2024
Hostess
Bar Rita
06.2023 - 08.2023
Cashier/ Customer Service Associate
CVS Pharmacy
08.2022 - 02.2023
Cashier/ Customer Service
Ideal Food Basket
08.2021 - 08.2022
Stranahan High School
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